Anitta Joy
Toronto
Summary
Dedicated Banking professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Deputy Manager- Personal Banker
ICICI Bank Ltd.
12.2021 - 10.2023
- Portfolio management
- Handling of asset/liabilities
- Acquiring new accounts
- Enhancement of the relationship by cross-selling products and services as per the profile & needs of the customers
- Deepening the size of the relationship
- Retention of the customers by providing the best possible services and being the dedicated point of contact for these customers
- Ensure compliance with Know Your Customer
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
Deputy Manager – Customer Service
Axis Bank Ltd.
06.2018 - 06.2021
- Promoted bank products (accounts, credit cards, loans, insurance, Mutual funds) by providing consistent, accurate and transparent information to customers
- Responsible for timely processing of bank transactions like Funds transfers, Cheques, Opening of accounts, and Reconciliation of office accounts
- Ensuring timely resolution of customer queries and improving customer service levels
- Processing of Foreign Exchange Transactions
- Maintained the performance as per the KPI (Key Performance Indicator)
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
Education
Business Insights and Analytics
Humber College IGS
TorontoMBA - Finance
SJCET School Of Management
India01.2017
B. Com - Computer Application
Al-Azhar College of Arts And Science
India01.2015
Skills
- MS Office (MS Excel, Word & PowerPoint),
- Python, and C programming Language
- Databricks
- SQL
- Finnacle (Banking Software)
- Tally ERP
- Cost analysis and savings
- Operations management
- Performance improvements
- Sales strategies
- Data Analysis
- Problem Solving
Accomplishments
- Promoted to Deputy Manager after only 1.5 years for exceptional performance.
- Supervised team of 9 staff members.
- Earned the “Best Employee Of the Year -2019 ” award for exemplary performance.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Received Life Insurance Oscar award for continuous three years from Axis Bank Ltd
- Received NRI Homecoming Award from Axis Bank Ltd –2018
- Received Blitz Champion Award from Axis Bank Ltd -2018
- Certification in NISM – Mutual Funds
- Certification in Insurance Regulatory & Development Authority of India (IRDA)
- Received award for exemplary performance in NRI client acquisition Sept, Oct & Nov2022 from ICICI Bank
- Received awards for continuous performance in Life Insurance & Health Insurance from ICICI Bank
LANGUAGES KNOWN
English: Write, Speak, Read
Full Professional
Malayalam: Write, Speak, Read
Native or Bilingual
Tamil: Speak
Professional Working
Hindi
Limited Working
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above particulars. Name: Anitta Joy Place: Scarborough, Toronto.
Timeline
Deputy Manager- Personal Banker
ICICI Bank Ltd.
12.2021 - 10.2023
Deputy Manager – Customer Service
Axis Bank Ltd.
06.2018 - 06.2021
- Received Life Insurance Oscar award for continuous three years from Axis Bank Ltd
- Received NRI Homecoming Award from Axis Bank Ltd –2018
- Received Blitz Champion Award from Axis Bank Ltd -2018
- Certification in NISM – Mutual Funds
- Certification in Insurance Regulatory & Development Authority of India (IRDA)
- Received award for exemplary performance in NRI client acquisition Sept, Oct & Nov2022 from ICICI Bank
- Received awards for continuous performance in Life Insurance & Health Insurance from ICICI Bank
Business Insights and Analytics
Humber College IGS
MBA - Finance
SJCET School Of Management
B. Com - Computer Application
Al-Azhar College of Arts And Science
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