Summary
Overview
Work History
Education
Skills
Timeline
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Anitra Bettencourt

Norwich,Canada

Summary

Personable Office Administrator with 20 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

22
22
years of professional experience

Work History

Wine Merchant

Wine Rack
06.2022 - Current
  • Organized wine tastings to introduce customers to new wines, increasing customer satisfaction.
  • Managed inventory, ensuring optimal stock levels and minimal spoilage.
  • Increased wine sales by developing and implementing effective marketing strategies.
  • Trained staff on wine knowledge and tasting techniques, enhancing overall customer experience.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Smart Serve Certified

Office Administrator

Brampton Funeral Home and Cemetery
11.2022 - 08.2023
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Responded to inquiries from callers seeking information.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Ordered and handled all bronze markers

Office Administrator

Classic Dental Lab
09.2001 - 03.2020
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Supported departmental goals with the coordination of inter-departmental meetings and collaborative initiatives.
  • Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Managed and properly accounted for petty cash issued to facilitate general office activities.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Graduated with honors -

Notre Dame Catholic Secondary at Brampton
06.1999

Skills

  • Customer Service
  • Customer Care
  • Organizational Skills
  • Multitasking Abilities
  • Attention to Detail
  • Office Supply Management

Timeline

Office Administrator

Brampton Funeral Home and Cemetery
11.2022 - 08.2023

Wine Merchant

Wine Rack
06.2022 - Current

Office Administrator

Classic Dental Lab
09.2001 - 03.2020

Graduated with honors -

Notre Dame Catholic Secondary at Brampton

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Anitra Bettencourt