Anitha Karuppiah
Edmonton,AB
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
HGS Canada
Edmonton , AB
08.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Administrative Manager
Anandham Residency
Puducherry, India
12.2017 - 12.2019
- Developed and implemented administrative procedures to maximize efficiency.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
- Provided support to departmental managers in the development of project plans and initiatives.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
Assistant Administrative Manager
Anandham Residency
Puducherry, India
08.2016 - 11.2017
- Generated monthly performance reviews for all members of the administrative team.
- Assisted with budget preparation activities by providing cost analysis reports.
- Provided support with day-to-day operations of the office including answering phones, responding to inquiries, and managing correspondence.
- Organized meetings, conferences, travel arrangements, and other special events as required.
Administrative Officer
Anandham Residency
Puducherry , India
06.2015 - 07.2016
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Managed calendars to ensure efficient use of time; scheduled appointments as needed.
- Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
- Processed invoices and payments using accounting software programs.
Education
MBA - General
Pondicherry University
Puducherry, India 03-2017
Bachelor of Science - Information Technology
Sri Manakula Vinayagar Engineering College
Puducherry, India03-2015
Skills
- Calendar Management
- Quality Assurance
- Spreadsheet Management
- Data analysis and research
- Microsoft Office Suite
- Organization and Multitasking
- Staff Management
- Payroll and budgeting
Timeline
Customer Service Representative
HGS Canada
08.2023 - Current
Administrative Manager
Anandham Residency
12.2017 - 12.2019
Assistant Administrative Manager
Anandham Residency
08.2016 - 11.2017
Administrative Officer
Anandham Residency
06.2015 - 07.2016
MBA - General
Pondicherry University
Bachelor of Science - Information Technology
Sri Manakula Vinayagar Engineering College
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