Anitha Berni

• As a valued member of documentation team I solely managed the documentation for Digit Market, Automaton, Coupler, 4Sight my responsibilities encompass a range of tasks aimed at delivering comprehensive documentation to diverse audiences. These tasks include:
• Gaining insight into software features, business scenarios, and customer use cases to comprehend the underlying business challenges addressed.
• Executed the re-branding of documentation in alignment with the new company template and conducting rigorous testing to ensure seamless integration.
• Analyzing Bugs, EPICs, and User stories to compile documentation trackers for each release.
• Create user Guides, Installation and Upgrade Guides, Troubleshooting Guides, Release Notes, Rest and Soap API guides.
• Collaborating closely with product managers, engineers, and quality assurance professionals to gather information on new features and incorporate their feedback into draft documents.
• Actively participating in product design discussions and status meetings.
• Meeting deadlines and effectively managing personal time to ensure efficient completion of tasks.

* Tools: Sphinx, MS Word, MS Visio SnagIT

* Output Format: HTML, PDF

As a key contributor of technical documentation team, I have been instrumental in crafting and delivering documentation tailored to diverse audiences. My responsibilities encompass the following key areas:

• Developing technical documentation while adhering to agreed-upon terminology, style guide, and editorial quality standards.
• Producing high-quality documentation for the software products, including Installation Guides, User Guides, REST API Guides, Online Help resources, and Release Notes.
• Engaging in customer interviews to gather feedback on product documentation and incorporating it into product management and engineering teams.
• Involves translating complex software concepts into clear technical documentation and user guides, to enhance customer comprehension.
• Collaborate with cross-functional teams to offer comprehensive support during product launches and maintain clear communication across all channels.
• Collaborate with product team stakeholders to clarify high-level concepts, improve content quality, and make technical terminology accessible, thereby enhancing user experience.

* Tools: Adobe FrameMaker, Adobe Robohelp, MS Word, MS Visio SnagIT, Adobe Acrobat

* Output Format: PDF, HTML

• Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
• Developed assessment tests to evaluate trainees' knowledge of course material.
• Worked with subject matter experts to validate relevancy of content.
• Adapted teaching methods according to the needs of individual learners or groups.
• Conducted research projects, wrote manuscripts, and presented findings at professional conferences.
• Reviewed scholarly articles for publication in journals.
• Delivered highly complex material in easy-to-understand terminology to reach the largest number of students.