Anita Yaan-tol Gbaaley
Winnipeg,Canada
Summary
- Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills.
- Responsible professional willing to go extra mile to assist others with solving problems.
- Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.
- Offering honed competencies in data-entry, database management and scheduling.
Overview
8
8
years of professional experience
Work History
Receptionist
Richmanda Hotel And Suites
08.2021 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
Restaurant Waitress
Barcello's Pizza & Pasta
07.2015 - 08.2020
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
Education
Basic Education -
St. Francis Preparatory School
NVTI Grade I - Catering
Carol Karl Vocational Training Centre
Accra09.2014
West African Senior Secondary School Certificate - Food And Nutrition Management
Nungua Senior Secondary School
Accra09.2004
Skills
- Verbal and Written Communication
- Staff Management
- Customer and Client Relations
- Sorting and Labeling
- Telephone Skills
- Correspondence Distribution
Cooking
Excellent cook
Timeline
Receptionist
Richmanda Hotel And Suites
08.2021 - 06.2023
Restaurant Waitress
Barcello's Pizza & Pasta
07.2015 - 08.2020
Basic Education -
St. Francis Preparatory School
NVTI Grade I - Catering
Carol Karl Vocational Training Centre
West African Senior Secondary School Certificate - Food And Nutrition Management
Nungua Senior Secondary School