Summary
Overview
Work History
Education
Skills
Cooking
Timeline
Generic
Anita Yaan-tol Gbaaley

Anita Yaan-tol Gbaaley

Winnipeg,Canada

Summary

  • Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills.
  • Responsible professional willing to go extra mile to assist others with solving problems.
  • Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support.
  • Offering honed competencies in data-entry, database management and scheduling.

Overview

8
8
years of professional experience

Work History

Receptionist

Richmanda Hotel And Suites
08.2021 - 06.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.

Restaurant Waitress

Barcello's Pizza & Pasta
07.2015 - 08.2020
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.

Education

Basic Education -

St. Francis Preparatory School

NVTI Grade I - Catering

Carol Karl Vocational Training Centre
Accra
09.2014

West African Senior Secondary School Certificate - Food And Nutrition Management

Nungua Senior Secondary School
Accra
09.2004

Skills

  • Verbal and Written Communication
  • Staff Management
  • Customer and Client Relations
  • Sorting and Labeling
  • Telephone Skills
  • Correspondence Distribution

Cooking

Excellent cook


Timeline

Receptionist

Richmanda Hotel And Suites
08.2021 - 06.2023

Restaurant Waitress

Barcello's Pizza & Pasta
07.2015 - 08.2020

Basic Education -

St. Francis Preparatory School

NVTI Grade I - Catering

Carol Karl Vocational Training Centre

West African Senior Secondary School Certificate - Food And Nutrition Management

Nungua Senior Secondary School

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Anita Yaan-tol Gbaaley