Anita Agnes Dube
Summary
Proactive Receptionist Administrator with extensive experience in managing front desk operations and providing exceptional administrative support. Skilled in reception management, client relations, and office management, and adept at handling sensitive information with discretion. Bringing strong multitasking abilities and a commitment to enhancing office efficiency. Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering +/- 12 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
18
18
years of professional experience
Work History
Receptionist Administrator
ISP Technologies SA
2005.12 - 2024.05
- Welcomed customers with a friendly and professional demeanor, offered friendly assistance while demonstrating extensive product knowledge.
- Ensured prompt handling of phone calls by directing them accurately to the respective offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled and managed customer concerns effectively and promptly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with planning office events and meetings for smooth execution.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Boosted team morale and efficiency, coordinating staff meetings and distributing relevant information.
- Supported company correspondence by drafting and distributing memos and emails.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Associate of Applied Science - Agriculture
Cedara College of Education
Hilton, Pietermaritzburg, South Africa04.2023
Skills
- Reception Management
- File Organization
- Multi-line phone operation
- Appointment Setting
- Payment Collection
- Document scanning and digitization
- Client Relations
- Travel Arrangements
- Office Management
- Inventory Management
Languages
English
Full Professional
Xhosa
Native or Bilingual
Accomplishments
- Supervised team of 10 staff members.
- Achieved 100% product tracking by introducing Yoko POS for inventory updating tasks.
- Collaborated with a team of five computer and repair technicians to develop and implement the Mentor and Share a Skill Programme. This initiative provided comprehensive training for young university students over a two-year period, equipping them with valuable technical skills to enhance their career prospects by graduation.
Timeline
Receptionist Administrator
ISP Technologies SA
2005.12 - 2024.05
Associate of Applied Science - Agriculture
Cedara College of Education
Similar Profiles
Najnin ShaikhNajnin Shaikh
Quality and Standards Auditor (Sr. Sales Operations Specialist) at SA Technologies Inc, Dell TechnologiesQuality and Standards Auditor (Sr. Sales Operations Specialist) at SA Technologies Inc, Dell Technologies
RICARDO MAXIMILIANO ROSALES ALONSORICARDO MAXIMILIANO ROSALES ALONSO
Quality Planner at Metalor Technologies Operations México, SA De CVQuality Planner at Metalor Technologies Operations México, SA De CV
Nicolette BloinNicolette Bloin
Co-Founder at Garibaldo Technologies SACo-Founder at Garibaldo Technologies SA