ANITA ZHANG
Toronto,Canada
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in both travel agency and travel wholesalers working with clients pursuing unique vacation adventures. I excel in troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Travel Consultant
Pacific Express Travel
09.2016 - 07.2019
- Dedicated to providing memorable, exceptional travel experiences to clients and focused on fulfilling all travel needs
- Process ticket requests in multiple GDS systems (Sabre & Amadeus) including exchanges and refunds
- Handle complaints, provide appropriate solutions for customers, and follow up to resolve issues for their customers' experience.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
Document Department Assistant
Globus Family of Brands
03.2016 - 04.2016
- Maintaining and organizing record process
- Directing, tracking, and supplying a variety of hard copy and electronic documents
- Ensure the accuracy and timeliness of the documents being submitted to clients.
Education
Bachelor of Arts - Geography
York University
Toronto, ON09.2023
Diploma - Tourism Management - Travel Industry Services
Humber College
Toronto, ON04.2016
Skills
- Native GDS expertise in Sabre and Amadeus
- Proficiency in the travel industry (with experience in business travel, recreational travel, or air reservation)
- Bilingual Mandarin/English speaking
- Ability to Work in a Team
- Communication Skills
- Customer Service
- Tour planning
- Microsoft Office
- Itinerary creation
- Destination knowledge
- Sales expertise
- Problem-solving abilities
- Excellent communication
- Attention to detail
Languages
English
Full Professional
Mandarin
Native or Bilingual
details
125 Village Green Sq, Toronto, M1S0G3, Canada, 6478936990, anita962918@gmail.com
personal information
- TICO Certificate (Travel Industry Council of Ontario) 2015
- Driving License: G class
extracurricular activities
Info Kiosk, Congress 2023 of the Humanities and Social Science, Toronto, 05/2023
Managed and maintained information in the kiosk, ensuring its proper functionality and appearance for users.
Peer Mentor, York University, 09/2023
Present, Provided guidance, support, and mentorship to a diverse group of peers, offering assistance in academic, personal or social matters.
hobbies and interests
- Hiking
- Billiards
- Photography
Timeline
Travel Consultant
Pacific Express Travel
09.2016 - 07.2019
Document Department Assistant
Globus Family of Brands
03.2016 - 04.2016
Bachelor of Arts - Geography
York University
Diploma - Tourism Management - Travel Industry Services
Humber College
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