Anita Zelo
San Bruno
Summary
Aspiring dental student currently pursuing a pre-dental pathway at Arizona State University. Strong background in customer service, communication, and problem-solving. Seeking a dental shadowing opportunity in San Francisco to gain hands-on exposure to patient care, clinical procedures, and daily dental practice operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks, Barista
Millbrae
06.2025 - Current
- Delivered high-quality customer service, enhancing customer satisfaction in fast-paced environment
- Prepare beverages with precision while maintaining strict hygiene and safety standards
- Managed transactions and operated POS systems, ensuring accurate processing and customer satisfaction
- Collaborated with team members to maintain service efficiency during high-volume shifts
- Kept workspace clean and organized to promote efficiency and safety.
- Earned Starbucks Coffee Master Certification, demonstrating advanced knowledge of coffee, quality standards, and product consistency
Airbnb Booking Manager
Airbnb
San Bruno
10.2024 - 05.2025
- Managed guest communication, reservations, and scheduling
- Coordinated check-in and check-out processes
- Provided customer service support to ensure satisfaction with booked services.
Sales Associate – Online & In-Person Retail
Private Employers
Tirane
10.2022 - 06.2024
- Assisted customers with purchases and product selection
- Managed both online and in-store sales
- Maintained inventory and optimized product listings
- Collaborated with team members to achieve daily sales goals and improve customer service.
- Handled customer inquiries and resolved issues efficiently to ensure satisfaction.
Grocery Store Associate
Private Employers
Lushnje
06.2021 - 03.2022
- Assisted customers and handled transactions
- Restocked inventory, cleaned, and organized store to enhance shopping experience.
- Collaborated with team members to meet sales goals and uphold store standards.
- Answered incoming phone calls promptly, assisting customers with inquiries about store operations and services.
Education
Associate Degree in Biology -
College of Western Idaho (CWI)
Boise, ID05-2025
Bachelor of Science in Applied Biological Sciences – Pre-Dental - Applied Biological Sciences
Arizona State University (ASU Online)
Tempe, AZ04-2026
Some College (No Degree) - Information Technology
University of Tirana, Albania
TiraneSkills
Hospitality service expertise
- Food safety and hygiene standards
- Maintaining cleanliness and organization
- Ability to build trust and provide a positive experience
- Handling customer concerns professionally
Excellent communication and interpersonal skills
- Patient communication
- Time management and multitasking
- Team collaboration and adaptability
- Strong attention to detail
- Problem-solving and critical thinking
Microsoft Word, Excel
- WordPress
- Basic knowledge of Java and C
Technical Skills:
- Microsoft Word, Excel
- WordPress
- Basic knowledge of Java and C
Languages
English
Full Professional
Albanian
Native/ Bilingual
Spanish
Elementary
Certification
- Starbucks Coffee Master Certification – 2025
Timeline
Barista
Starbucks, Barista
06.2025 - Current
Airbnb Booking Manager
Airbnb
10.2024 - 05.2025
Sales Associate – Online & In-Person Retail
Private Employers
10.2022 - 06.2024
Grocery Store Associate
Private Employers
06.2021 - 03.2022
Associate Degree in Biology -
College of Western Idaho (CWI)
Bachelor of Science in Applied Biological Sciences – Pre-Dental - Applied Biological Sciences
Arizona State University (ASU Online)
Some College (No Degree) - Information Technology
University of Tirana, Albania