Anita Zangeneh
Vancouver,BC
Summary
Accomplished leader with over 8 years of experience in program management, team leadership, and client services. Proven ability to lead interdisciplinary teams, streamline operations, and drive program success in mental health and social services. Skilled in trauma-informed care, client advocacy, and community resource coordination. A results-oriented manager with a focus on building high-performing teams, enhancing service delivery, and fostering community partnerships. Eager to leverage expertise in housing services and client care as a Program Manager at the Canadian Mental Health Association.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Assistant and Administrative Lead
All Brains Clinic
2022.10 - Current
- Lead a team of 10 administrative staff to streamline operations, resulting in a 30% increase in overall clinic efficiency and faster service delivery to clients
- Coordinate across departments, including web development, clinicians, and interview assistants, ensuring seamless collaboration on complex, multidisciplinary assessments
- Conduct in-depth mental health interviews with clients on the caseload, creating tailored care plans that meet the unique needs of each individual
- Built partnerships with external community organizations to expand clinic offerings, bridging service gaps and improving client support
- Implemented process improvements that optimized workflows and reduced operational bottlenecks, contributing to a more responsive and efficient clinic environment.
Farsi Speaking Family Support Worker
SHARE Society
2017.10 - 2022.01
- Provided trauma-informed support to over 100 Farsi-speaking families referred by MCFD, guiding them through accessing housing, healthcare, and community services
- Partnered with social workers to develop individualized service plans, resulting in improved family stability and 95% satisfaction in client outcomes
- Advocated for clients to secure essential resources, including housing and mental health services, leading to better client integration and reduced social isolation
- Led parenting workshops and support groups for immigrant families, enhancing community integration and helping parents develop stronger support networks
- Collaborated with government and non-profit agencies to address the unique challenges faced by immigrant families, ensuring their access to services.
Outreach Counsellor
Burnaby Association for Community Inclusion (BACI)
2015.06 - 2017.01
- Supported individuals with special needs to become active members of their communities by developing personalized care plans and facilitating skill-building workshops
- Delivered workshops on life skills, increasing client independence and self-sufficiency by 40%
- Worked closely with families, community agencies, and clinicians to coordinate care and ensure that clients had access to appropriate services and resources
- Conducted case assessments to modify care plans based on evolving client needs, maintaining a high standard of individualized support.
Residential Support Worker
Elizabeth Fry Society
2014.11 - 2015.01
- Supported women in recovery and transition by developing individualized care plans focused on building life skills, self-sufficiency, and community integration
- Facilitated group therapy sessions and provided crisis intervention services, reducing relapse rates among residents by 20%
- Partnered with community housing programs to connect clients with safe and stable housing, improving their ability to reintegrate into society successfully.
Education
Bachelor of Arts in Psychology -
University of British Columbia
Vancouver, BC01.2014
Skills
- Leadership & Team Management
- Program Management
- Trauma-Informed Care
- Client Advocacy
- Community Partnerships
- Process Improvement
- Budget Management & Resource Allocation
- Communication & Conflict Resolution
- Fluent in English and Farsi; Intermediate French proficiency
- Strategic Program Management & Implementation
- Team Leadership & Development
- Trauma-Informed Care & Client-Centered Services
- Process Optimization & Workflow Efficiency
- Community Partnerships & Stakeholder Engagement
- Client Advocacy & Mental Health Support
- Data-Driven Decision Making & Reporting
Certification
- Trauma-Informed Care Training
- Therapeutic Crisis Intervention Certification (Elizabeth Fry Society)
- Occupational First Aid Level 1
- Motivational Interview Skills Training
Languages
Timeline
Clinical Assistant and Administrative Lead
All Brains Clinic
2022.10 - Current
Farsi Speaking Family Support Worker
SHARE Society
2017.10 - 2022.01
Outreach Counsellor
Burnaby Association for Community Inclusion (BACI)
2015.06 - 2017.01
Residential Support Worker
Elizabeth Fry Society
2014.11 - 2015.01
- Trauma-Informed Care Training
- Therapeutic Crisis Intervention Certification (Elizabeth Fry Society)
- Occupational First Aid Level 1
- Motivational Interview Skills Training
Bachelor of Arts in Psychology -
University of British Columbia
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