Anita Tesone
Hamilton,Ontario
Summary
Adept at project coordination and customer service, I significantly enhanced operations at Cogeco Cable Inc. by spearheading process improvements and fostering vendor relationships. My expertise in MS Office and event planning, coupled with a proven track record in boosting sales and customer satisfaction at Grand and Toy Ltd., underscores my ability to deliver exceptional results.
Overview
35
35
years of professional experience
Work History
Coordinator Technicial Distribation Centre
Cogeco Cabe Inc.
02.2006 - Current
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Trained team members on products and equptment
Staples Business Depot
Office Supply Store
01.2005 - 02.2006
- Streamlined depot operations by implementing innovative solutions to common challenges.
- Assisted in the training of new technicians, contributing to a skilled and knowledgeable workforce.
- Leveraged technical expertise to diagnose complex issues, minimizing repair times and reducing costs.
- Managed spare parts inventory, guaranteeing availability for urgent repair needs.
Senoir Sales Rep
Grand and Toy Ltd.
09.1998 - 02.2005
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Implemented CRM systems to efficiently track client interactions and enhance customer service.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Managed a portfolio of high-profile accounts, delivering exceptional levels of customer satisfaction and account retention.
Assistant Store Manager
Stitches Super Store
01.2000 - 09.2001
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Special Events Supervisor
Visca's Banquest Centre
03.1992 - 01.1995
- Developed strong relationships with clients, leading to repeat business and positive referrals.
- Led cross-functional teams in the planning and execution of high-profile corporate events.
- Negotiated favorable contracts with vendors, resulting in significant cost savings without sacrificing quality or service levels.
- Evaluated post-event data to identify areas for improvement and implement best practices going forward.
Receptionist Clerk
Queenston Chev-Olds
09.1989 - 01.1995
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
Education
BBA - Business Administration
Toronto School Of Business
Hamilton, ON01-2000
High School Diploma -
Cathedral Secondary School
Hamilton, ON06-1993
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- MS office
- Project coordination
- Schedule coordination
- Event planning
Languages
English
Full Professional
Italian
Full Professional
Timeline
Coordinator Technicial Distribation Centre
Cogeco Cabe Inc.
02.2006 - Current
Staples Business Depot
Office Supply Store
01.2005 - 02.2006
Assistant Store Manager
Stitches Super Store
01.2000 - 09.2001
Senoir Sales Rep
Grand and Toy Ltd.
09.1998 - 02.2005
Special Events Supervisor
Visca's Banquest Centre
03.1992 - 01.1995
Receptionist Clerk
Queenston Chev-Olds
09.1989 - 01.1995
BBA - Business Administration
Toronto School Of Business
High School Diploma -
Cathedral Secondary School
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