Anita Takdare
Vancouver,Canada
Summary
A process-oriented, meticulous person, and a positive sincere person. A team player who thrives in multicultural environments and can develop rapport with people at all levels.
Focus and a dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
In search of finding and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Sales & Customer Experience Lead
TR Westcan Inc. - Tippet Richardson
01.2022 - Current
- Lead front line team in achieving key outcomes for each customer by fostering warm business relationships, to ensure compliance standards of courtesy and professionalism
- Managing and assisting corporate account in setting up domestic and international shipping needs. Managing approximately ten to 15 files daily
- Improve daily administration and operation effectiveness to offer customer oriented service
- Continually assess staff for the training requirements in order to meet customer expectation
- Monitor suppliers to ensure efficient and effective service level
- In-charge to improve internal communication in order to provide satisfaction to customers
- Responsible on training for new hiring
Office Manager
TR Westcan Inc. - Tippet Richardson
05.2021 - 01.2022
- Oversee overall branch operations and improve service standard levels
- Set up the Pricing / Customer Service desk and lead the team
- Provide training, guidance and support to sales team to increase booking ratio
- Perform daily administration and accounting entry functions
- Review and prepare all documents, reports and other correspondence related to the sales team
- Maintain and monitor office supply inventory levels and place orders as required
- Oversee main reception and its duties.
Branch Manager
AGS Four Winds Hyderabad
11.2017 - 07.2020
- Managing up to 15 team members, driving the team through continuous improvement process, recruiting, staff development, team building, training, and creating a work culture that is conducive to optimum employee productivity and creativity
- Financial management including budgeting and forecasting, monthly review, and annotations
- Proactive involvement with Customer Service performance, issue escalation, training, and process flow for exceptional service delivery
- Internal and external customer performance evaluation and resolution
- Represent the company by building strong partnerships with vendors and suppliers
- Responsible for hiring, onboarding, and training of direct reports
- Responsible for day-to-day oversight of inside sales team with focus on lead management, booking activity, and client relations support
- Support Sales by participating in proposals, pricing decisions, and communicate relevant information in sales meetings when appropriate
- Observing the competition within south India area and recommending different/additional services to Head Office
- Maintain knowledge of industry trends as well as the local business direction and shares with team.
Relocation Consultant
AGS Four Winds, Hyderabad
06.2016 - 11.2016
- Conducting pre-move surveys and preparing and providing quotes to clients
- Customer Service support involved in planning and move execution by coordinating with all stakeholders and ensuring collection and verification of all necessary shipping documents
- Building new database of corporate clients and reporting regularly to management on potential opportunities
- Responsible for insurance claims.
Sales Coordinator, Corporate Accounts
AGS Four Winds, Singapore
06.2012 - 04.2014
- Primary responsibility of coordinating relocations (domestic, international and third country) for corporate accounts
- Initiating the process with shippers in diverse locations, coordinating with moving consultants for the pre-move survey visit, ensuring collection of all necessary documents for customs clearance
- Acquiring quotations from various stakeholders in multiple countries, followed by consolidation, negotiation, and optimization, making use of my expertise and experience, to offer the best competitive price to the Relocation Management Company
- Coordinating with appointed agents and shipping lines and/or airlines and handling customs procedures (at both origin and destination ports), in order to ensure smooth progress of moves as per agreed schedules, as well as to monitor the condition of the shipper's goods – track movement condition via shipping line/airline's tracking systems, follow-up with agents on progress in customs clearance
- Sending the shipper and the Relocation Management Company regular updates on the status of the shipment and providing suggestions and solutions in case of issues (e.g
- Insufficient documents, high customs duties due to items in the shipment etc.)
- Following-up with shippers to gather feedback on the services received during the move
- Helping in preparation of insurance claims if necessary
- Preparing comprehensive payment documentation for the Relocation Management Company to facilitate timely payments to AGS.
Senior Executive Sales & Marketing
SIR Move Services Pte. Ltd., Singapore
11.2009 - 01.2011
- Conducting pre-move surveys and preparing and providing quotes to clients
- Planning and preparing for the move by coordinating with all stakeholders and ensuring collection and verification of all necessary shipping documents
- Building new relationships and maintaining existing ones with corporate clients and reporting regularly to management on potential opportunities.
Relocations Consultant
AGS Four Winds Jakarta, Indonesia
01.2008 - 10.2009
- Conducting pre-move surveys and preparing and providing quotes to clients
- Planning and preparing for the move by coordinating with all stakeholders and ensuring collection and verification of all necessary shipping documents
- Preparing draft invoices for the finance department and following-up with clients regarding payment
- Building new relationships and maintaining existing ones with corporate clients and reporting regularly to management on potential opportunities.
Senior Marketing Executive
BSD City – Tangerang, Indonesia
03.2004 - 08.2007
- Started in an architecture-related position but moved to a sales role eventually
- Managing the entire relationship with real estate customers for a 1000-hectare residential development.
Education
License Certificate - Global Mobility Specialist
Worldwide ERC
04.2024
Certificate - Move Coordinator
International Association of Movers
01.2022
Certificate - International Move Compliance & GDPR Regulations
FIDI
01.2018
Certificate - FIDI FiM & DSP
FIDI
01.2016
Bachelor of Science - Architecture
Atma Jaya University of Yogyakarta, Indonesia
Yogyakarta, Indonesia01.2003
Skills
- Microsoft Office(Excel, Outlook, Power Point, Word and 360)
- Global Mobility Knowledge & Strategy
- International mobility management
- Immigration regulations
- Relocation Management
- Expense Management
- Business analysis
- Customer Relationship Management
- Cross-cultural Training
- Work Complaint Handling
- Transfer Coordination
- Performance Management
- Warehousing Processes
- International shipments
- Destination Services
Languages
English
Native or Bilingual
Indonesian
Native or Bilingual
Bengali
Elementary
Hindi
Limited Working
Timeline
Sales & Customer Experience Lead
TR Westcan Inc. - Tippet Richardson
01.2022 - Current
Office Manager
TR Westcan Inc. - Tippet Richardson
05.2021 - 01.2022
Branch Manager
AGS Four Winds Hyderabad
11.2017 - 07.2020
Relocation Consultant
AGS Four Winds, Hyderabad
06.2016 - 11.2016
Sales Coordinator, Corporate Accounts
AGS Four Winds, Singapore
06.2012 - 04.2014
Senior Executive Sales & Marketing
SIR Move Services Pte. Ltd., Singapore
11.2009 - 01.2011
Relocations Consultant
AGS Four Winds Jakarta, Indonesia
01.2008 - 10.2009
Senior Marketing Executive
BSD City – Tangerang, Indonesia
03.2004 - 08.2007
License Certificate - Global Mobility Specialist
Worldwide ERC
Certificate - Move Coordinator
International Association of Movers
Certificate - International Move Compliance & GDPR Regulations
FIDI
Certificate - FIDI FiM & DSP
FIDI
Bachelor of Science - Architecture
Atma Jaya University of Yogyakarta, Indonesia