Anita Sigeti
Hamilton,ON
Summary
Dynamic and results-driven professional with extensive experience at Northland Properties, excelling in team leadership and staff development. Proven ability to enhance guest satisfaction through effective decision-making and meticulous attention to detail. Would like to further my career with this company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Maintenance
Northland Properties
09.2022 - Current
- Worked on special projects
- Attended to room calls
- Did Preventive Maintenance in rooms
- Mudded, sanded and painted hallway ceilings
- Shampooed carpets
Housekeeping Supervisor
Northland Properties
12.2020 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
- Maintained required records of work hours.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
Housekeeping Room Attendant
Manardos
06.2020 - 12.2020
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Changed bed linens and collected soiled linens for cleaning.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Handled requests for extra linens, toiletries and other supplies.
- Sorted, laundered and put away various laundry items.
Bartender
Touchdown
08.2017 - 03.2020
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender
Peddles Tavern
09.2014 - 03.2017
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
Education
Sir Winston Churchill
Hamilton, ONSkills
- Decision-making
- Time management
- Team leadership
- Computer knowledge
- Verbal and written communication
- Task delegation
- Staff management
- Goal setting
- Staff development
- Coaching and mentoring
Certification
First Aide Certified
WHIMIS
Health and Safety Certified
Pool Certification
Timeline
Maintenance
Northland Properties
09.2022 - Current
Housekeeping Supervisor
Northland Properties
12.2020 - Current
Housekeeping Room Attendant
Manardos
06.2020 - 12.2020
Bartender
Touchdown
08.2017 - 03.2020
Bartender
Peddles Tavern
09.2014 - 03.2017
Sir Winston Churchill
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