Anita Ramirez
22275 Chestnut Lane
Summary
Assisted customers in resolving inquiries and complaints effectively. Supported cash handling processes by adhering to established policies and procedures. Maintained an organized workspace to enhance service delivery.
Overview
19
19
years of professional experience
Work History
Janitor
First Residential Services
Ladera Ranch, CA
02.2024 - 06.2024
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing processes
- Ensured all cashiers were trained to meet customer service expectations
- Controlled associates schedule requirements such as breaks lunches
CASH OFFICE/ FRONT END SUPERVISOR
Ross
Rancho Santa Margarita, CA
08.2023 - 02.2024
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing processes
- Ensured all cashiers were trained to meet customer service expectations
- Controlled associates schedule requirements such as breaks lunches
WAREHOUSE ASSOCIATE
Select Agency
Lake Forest, CA
- 02.2023
- Collaborated with team members to complete tasks efficiently and accurately.
- Build cinema cameras
- Inspected and test cameras
STOCKING ASSOCIATE
Ross
Lake Forest, CA
02.2014 - 04.2015
- Assisted customers with locating hard-to-find items through knowledge of store layout and product information.
- Successfully worked as part of a team to replenish products in a timely manner according to established procedures.
- Processed incoming shipments of merchandise by unloading, counting, verifying orders, sorting, stocking, and labeling items.
- Consistently followed company policies related to merchandising standards including pricing accuracy, shelf tag placement, product rotation.
- Maintained a clean and orderly work environment.
PACKER
Volt Workforce Solution
Irvine, CA
01.2014 - 02.2015
- Kept workspace neat, clean, and organized at all times for safety purposes.
- Collaborated with colleagues to complete daily packing goals.
- Packed items into boxes according to size and weight restrictions specified by shipping company.
- Verified accuracy of orders and ensured proper product labeling.
HOSTESS
Lone Star Stake house
Laguna Hills, CA
03.2005 - 07.2007
- Greeted customers and provided them with menus.
- Answered phone calls to take reservations and address guest questions and concerns.
- Assisted in seating guests and managing the wait list.
- Supported servers and bussers through high-volume shifts with food running and table clearing.
- Communicated clearly with servers regarding guest needs or requests.
- Demonstrated excellent customer service skills to ensure a pleasant dining experience.
- Maintained cleanliness of the lobby area, including wiping down tables and chairs.
- Maintained clean and neat workplace and dining room area.
Education
GED - undefined
Saddleback Adult Education
San Juan Capristrano, CA1 2012
Skills
- Customer service
- Stocking and Replenishing
- Money Handling
- Verbal and Written Communication
- Order Taking
- Packaging and labeling
- Self-motivated and disciplined
- Cleaning and organizing
- Attention to detail
- Sorting and labeling
EXPERIENCE
01-2022
LANGUAGES
Spanish Fluent
Timeline
Janitor
First Residential Services
02.2024 - 06.2024
CASH OFFICE/ FRONT END SUPERVISOR
Ross
08.2023 - 02.2024
STOCKING ASSOCIATE
Ross
02.2014 - 04.2015
PACKER
Volt Workforce Solution
01.2014 - 02.2015
HOSTESS
Lone Star Stake house
03.2005 - 07.2007
WAREHOUSE ASSOCIATE
Select Agency
- 02.2023
GED - undefined
Saddleback Adult Education