Anita Osasona
Summary
Accomplished Customer Relations Specialist with a proven track record at Nathaniel Health Consulting and Home Care, adept in communication and technical proficiency. Excelled in enhancing customer satisfaction and streamlining service delivery, demonstrating exceptional problem-solving and interpersonal skills. Achieved significant improvements in customer experience, showcasing adaptability and a commitment to excellence.
Overview
5
5
years of professional experience
Work History
Customer-relations-specialist
Nathaniel Health Consulting and Home Care
11.2019 - 03.2022
- Address customer inquiries, complaints, and concerns promptly and effectively, providing solutions and escalating issues as needed.
- Offer personalized assistance and guidance to customers regarding our medical services, helping them navigate available resources and programs.
- Provide customers with accurate and up-to-date responses about health services, programs, and policies, assisting them in making informed decisions.
- Participate in training and professional development opportunities to stay current with industry trends and best practices in customer relationship management.
- Collaborate with healthcare providers, administrative staff, and other departments to coordinate services and ensure a seamless customer experience.
Customer Service Representative
Heritage Bank Nigeria
11.2016 - 08.2019
- Provide customers with information about bank products and services, including checking and savings accounts, loans, credit cards, and online banking options.
- Educate customers on the use of self-service options, such as ATMs, online banking, and mobile banking apps.
- Answered constant flow of customer calls with minimal wait times.
- Identify opportunities to promote bank products and services that meet customers' needs and refer them to appropriate banking personnel for further assistance.
Education
Bachelor of Science - Biochemistry
Olabisi Onabanjo University
Ogun State, Nigeria 07.2014
Skills
- Communication skills
- Technical Proficiency
- Interpersonal skill
- Problem solving skills
- Attention to details
- Product Knowledge
- Organizational and time management skills
- Critical thinking
- Adaptability
- Excellent team player
Timeline
Customer-relations-specialist
Nathaniel Health Consulting and Home Care
11.2019 - 03.2022
Customer Service Representative
Heritage Bank Nigeria
11.2016 - 08.2019
Bachelor of Science - Biochemistry
Olabisi Onabanjo University
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