Anita Ogilvie
Maple Ridge,BC
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
31
31
years of professional experience
Work History
Equestrian
Self Employed
08.2018 - Current
- Managed stable operations and ensured proper care for all resident horses, maintaining a healthy environment.
- Enhanced equestrian facility safety by conducting regular inspections and maintenance.
Homemaker
Homemaker
05.2005 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Order Entry Clerk
SYSCO Food Services
01.1994 - 03.2005
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Processed cash payments and credit and debit card transactions.
- Communicated with customers to answer questions and perform account maintenance.
- Liaised between departments to clarify order details and prevent miscommunication errors.
- Developed strong relationships with key accounts, providing personalized service while managing their orders seamlessly from start to finish.
- Resolved customer issues with empathy and professionalism, addressing concerns promptly.
- Managed high-volume order periods effectively, maintaining accuracy under pressure.
- Collaborated with sales and warehouse teams to ensure smooth order fulfillment.
- Contributed to a reduction in backorders through careful inventory tracking and proactive communication with warehouse staff.
- Ensured compliance with company policies when handling sensitive customer information during the order entry process.
- Expedited urgent orders for time-sensitive clients, prioritizing tasks accordingly.
- Participated in team meetings aimed at improving overall departmental efficiency and effectiveness.
- Supported team members during peak times, balancing workload within the department efficiently.
Retail Sales Associate
Bryan' Fashion
11.1995 - 02.1996
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Greeted customers and provided outstanding customer service.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
High School Diploma -
Pitt Meadows Secondary
Pitt Meadows, BC06-1988
Skills
- Customer Service
- Homemaker
- Equestrian waste management
Languages
English
Full Professional
Timeline
Equestrian
Self Employed
08.2018 - Current
Homemaker
Homemaker
05.2005 - Current
Retail Sales Associate
Bryan' Fashion
11.1995 - 02.1996
Order Entry Clerk
SYSCO Food Services
01.1994 - 03.2005
High School Diploma -
Pitt Meadows Secondary
Similar Profiles
Rebecca HeadlandRebecca Headland
Small business owner at self employedSmall business owner at self employed
Joseph CruzJoseph Cruz
Mover at Self EmployedMover at Self Employed
Damian RasmussenDamian Rasmussen
Skilled Gardner at Self EmployedSkilled Gardner at Self Employed
Vinny WoodVinny Wood
Barber at self employedBarber at self employed
Miguel SalvadorMiguel Salvador
Retail Worker at Save-On-FoodsRetail Worker at Save-On-Foods