ANITA NDAGIRE
Management Analyst
Milton Canada,ON
Summary
Versatile Operations Assistant and administrative leader who handles all types of tasks with an efficient and hardworking mindset. Manages clerical needs as well as planning, overseeing purchasing and producing detailed reports. Bringing six years of related experience in prioritizing and delegating tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture including high organization and detail-orientation. Experienced with overseeing multiple projects simultaneously.
Overview
9
9
years of professional experience
Work History
Operations Assistant - Inventory Coordinator
Relay Logistics - DHL
Halton Hills, ON
06.2020 - Current
- Managing day-to-day department operations with effective workflow coordination with utilization of SAP and WMS.
- Monitoring and updating inventory levels and maintaining accurate records of inventory and stock movements
- Contribute to development of operational procedures to improve efficiency and accuracy.
- Conducting trainings and re-trainings to employees providing insightful knowledge, documentation and training materials on operational processes and procedures.
Customer Service Representative Lead
Scotiabank
Toronto, ON
05.2018 - 06.2020
- Coached 7 team members to deliver hospitable, professional service while adhering to set service models.
- Assessed and authenticated customer exchanges, voids and returns.
- Resolved account issues to build client rapport and relationships.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Student Ambassador
George Brown College
Toronto, ON
09.2019 - 05.2020
- Supervised onboarding procedures for incoming freshman.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Scheduled appointments between students and faculty staff.
Sales Representative
Knew Sales Group
Mississauga, ON
01.2017 - 08.2018
- Achieved monthly sales goals by promoting product benefits and enrolling new clients with increased company's sales by 80% with acquiring 5715 sales in Walmart visa credit cards.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Trained and mentored new sales representatives.
Event Coordinator
Student Association, George Brown College
Toronto, ON
09.2017 - 04.2018
- Managed event and administrative logistics including operations of events planning, event booking and event promotions.
- Coordinated schedules and timelines for events.
Operations Manager
Wavah Water Ltd
Kampala, Uganda
01.2014 - 05.2016
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Assisted in recruiting, hiring and training of team members.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Trained 26 new employees on proper protocols and customer service standards.
Education
Advanced Diploma With Honors - Business Administration – International Business
George Brown College
12.2020
Skills
- Sales inventory operations planning (SIOP)
- Critical Thinking
- Operations and Procedural Knowledge
- Logistics Execution
- Leadership
- Business operations expertise
- Project Planning/ Coordination
- Clerical and Administrative Support
- Effective Written and Verbal Communication
- Organizational Management
- Microsoft Office, SAP, WMS
- Complex Problem-Solving
- Data Presentation
- Shipping And Receiving
- Supplier Negotiations
- Schedule Coordination
- Project Coordination
- Customer Retention
- Inventory Purchasing
- Efficiency Improvement
- Event Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of inaction is far greater than the cost of a mistake
Meg Whitman
Timeline
Operations Assistant - Inventory Coordinator
Relay Logistics - DHL
06.2020 - Current
Student Ambassador
George Brown College
09.2019 - 05.2020
Customer Service Representative Lead
Scotiabank
05.2018 - 06.2020
Event Coordinator
Student Association, George Brown College
09.2017 - 04.2018
Sales Representative
Knew Sales Group
01.2017 - 08.2018
Operations Manager
Wavah Water Ltd
01.2014 - 05.2016
Advanced Diploma With Honors - Business Administration – International Business
George Brown College
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