Anita Nair
Delta,BC
Summary
Compassionate Patient Coordinator with experience in coordinating patient care, scheduling appointments, and streamlining administrative procedures. Strong background in managing patient information, ensuring accuracy while maintaining confidentiality. Possess effective communication skills and ability to work well under pressure. Demonstrated ability to improve patient satisfaction levels in previous roles.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Coordinator
Langley Endodontics
Langley, British Columbia
07.2010 - Current
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Responded to inquiries from patients regarding their accounts or dental services offered.
- Educated patients on proper oral health care instructions and preventive measures.
- Processed referrals to specialists when required by the dentist.
- Provided support with front office duties such as photocopying documents or scanning files.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Prepared correspondence letters for insurance companies related to claims processing.
- Organized patient charts prior to each appointment in order to save time during check-in process.
Receptionist
Sullivan Medical/Dental Clinic
Surrey, British Columbia
01.2009 - 07.2010
- Compiled data from various sources into organized reports for management review.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Responded to inquiries from internal staff members regarding office operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments and meetings for management team.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
Education
Dental Receptionist Diploma - Administrative Studies
CDI College
Victoria, BC05-2005
Skills
- Reception Management
- Mail handling
- Supply Management
- Mail Routing
- Project Coordination
- Reception Area Maintenance
- File Organization
- Visitor assistance
- Calendar Management
- Scheduling appointments
- Payment Collection
- Appointment Scheduling
- Document Typing and Formatting
- 50 WPM Typing Speed
Certification
- CPR Certification
- Office Administrative Certificate
References
References available upon request.
Timeline
Patient Coordinator
Langley Endodontics
07.2010 - Current
Receptionist
Sullivan Medical/Dental Clinic
01.2009 - 07.2010
Dental Receptionist Diploma - Administrative Studies
CDI College
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