Summary
Overview
Work History
Education
Skills
Timeline
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Anita Molina

Summary

Adept at navigating the complexities of healthcare, I excelled at Central Valley Eye Medical Group by streamlining patient coordination and enhancing surgical procedures with meticulous attention to detail and strong communication skills. My proficiency in electronic health records management and commitment to professionalism significantly improved patient satisfaction and operational efficiency.

Overview

17
17
years of professional experience

Work History

Surgical Coordinator

Central Valley Eye Medical Group
07.2017 - Current
  • Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
  • Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
  • Served as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process.
  • Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
  • Coordinated with facilities to set up surgeries.


Call Center Representative

Central Valley Eye Medical Group
10.2007 - 07.2016
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Education

High School Diploma -

Comeback Kids
Stockton, CA
03-2025

Skills

  • Strong communication skills
  • Insurance verification
  • Professionalism and confidentiality
  • Patient coordination
  • Medical office experience
  • Data entry efficiency
  • Preoperative preparation
  • Postoperative follow-up
  • Healthcare compliance
  • Surgical procedures
  • Electronic health records management
  • Medical terminology proficiency
  • Scheduling expertise
  • Schedule coordination
  • Payment collection
  • EMR updating
  • Obtaining authorizations
  • Updating charts
  • Educating patients
  • Checking in patients
  • Office administration
  • Verifying insurance
  • Documentation scanning
  • Pre-operative review
  • Insurance pre-certifications
  • Pre-authorization management
  • Insurance authorizations
  • Medical records verification
  • Patient eligibility requirements
  • Customer service
  • Referral verification
  • Appointment scheduling
  • Scheduling tests and procedures
  • Patient referral
  • Epic systems
  • Appointment setting
  • Outpatient procedures

Timeline

Surgical Coordinator

Central Valley Eye Medical Group
07.2017 - Current

Call Center Representative

Central Valley Eye Medical Group
10.2007 - 07.2016

High School Diploma -

Comeback Kids

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Anita Molina