Anita Lopez

• Managed customer relationships to enhance satisfaction and retention.
• Streamlined account opening processes, reducing turnaround times significantly.
• Delivered exceptional customer service by consistently going above and beyond to address concerns or resolve issues, leading to increased client retention rates.
• Assisted branch managers in exceeding sales goals through cross-selling and upselling various financial products.
• Balanced teller drawers and ATM cash.
• Executed wire transfers, stop payments and account transfers.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Referred customers to other banking departments for specialized services.
• Cross-sold credit cards, loans and other bank products.
• Monitored and verified suspicious activity on customer accounts.
• Performed account maintenance by closing out accounts and changing customer addresses.

• Processed mortgage loans, ensuring compliance with regulatory requirements.
• Evaluated borrower creditworthiness through detailed analysis of financial documents.
• Collaborated with real estate agents to facilitate smooth transaction processes.
• Reviewed credit reports and financial statements to accurately assess risk factors before submitting loans for approval.
• Worked closely with underwriters to expedite the approval of loans while maintaining high-quality standards.

• Adhered to deadlines in optimizing regulatory and operational performance.
• Planned and executed compliance audits to check company policies, procedures and controls.
• Prepared banking policy and procedures and explained all steps to appropriate personnel.
• Produced monthly reports detailing compliance findings and recommendations for improvements.
• Collaborated with leadership to devise strategies to improve processes and risk controls as well as implement new systems and best practice guidelines.
• Maintained and revised policy procedures for general operation of compliance program.
• Enforced regulations by reviewing federal and state laws to confirm compliance.

• Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
• Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
• Assisted senior-level credit officers with complex loan applications.
• Approved or denied loans based on established criteria and underwriting guidelines.

Please see above