Anita Le
Calgary
Summary
Proven ability to enhance customer experiences and solve complex problems, as demonstrated at Tini Vietnamese Restaurant. Excelled in relationship building and effective communication, while showcasing adaptability and computer skills. Achieved significant improvements in service efficiency and customer satisfaction, embodying a positive and results-driven approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cook
Tini Vietnamese Restaurant
01.2024 - Current
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Undergraduate Teaching Assistant
E&F Centre
09.2020 - 06.2023
- Streamlined communication between students and professors by managing online discussion boards and responding to email inquiries promptly.
- Boosted students'' confidence in their abilities through continuous positive reinforcement and constructive feedback on assignments.
- Provided one-on-one tutoring sessions for struggling students, resulting in improved grades and increased comprehension of course material.
- Developed strong relationships with students, parents, and colleagues through effective communication and collaboration strategies.
Restaurant Waiter
Melia Hotels International
01.2022 - 01.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
Education
Diploma - Film And Video Production
SAIT
Calgary, AB08.2025
No Degree - Linguistics
Nha Trang University
Nha Trang, Khanh Hoa ProvinceHigh School Diploma -
Nguyen Van Troi High School
Nha Trang, Khanh Hoa Province06.2020
Skills
Customer Service
Adaptable and Flexible
Positive Attitude
Computer Skills
Relationship Building
Calm and Patient Demeanor
Complex Problem-Solving
Effective Communication
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Chinese (Mandarin)
Professional Working
Certification
- Certificate of Acknowledgement as an excellent volunteer VietTESOL convention. [2022]
- Certificate of Appreciation with participation and contribution in protecting and preserving the green environment issued by Green Trips Organization. [2021]
- Extraordinary participation as a student in the International VirtualSummer Program 2021 issued by Universitas Padjadjaran. [2021]
Timeline
Cook
Tini Vietnamese Restaurant
01.2024 - Current
Restaurant Waiter
Melia Hotels International
01.2022 - 01.2023
Undergraduate Teaching Assistant
E&F Centre
09.2020 - 06.2023
Diploma - Film And Video Production
SAIT
No Degree - Linguistics
Nha Trang University
High School Diploma -
Nguyen Van Troi High School
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