ANITA KUMARI
Mississauga,ON
Summary
A highly motivated and detail-oriented individual seeking an opportunity where I can utilize my strong customer service skills, cash-handling experience, and knowledge of financial products to provide exceptional service to clients. Responsible Cashier proficient in handling money, restocking merchandise, and helping customers locate products. History of keeping work areas clean, neat, and professionally arranged. Good listening skills combined with an attentive and detail-oriented nature.
Overview
5
5
years of professional experience
Work History
Cashier/ Customer representative
Btrust supermarket
09.2023 - Current
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items and totaling customers' purchases
- Resolves customer issues and answers questions
- Provided quality customer service, processing transactions, resolving issues, and assisting with service sign-ups.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Manager
Aditya Building Materials
04.2019 - 02.2022
- Manage and resolve 50+ escalated customer complaints per day, processing returns, exchanges, and changes to service levels
- Resolved an average of nearly 500 inquiries on a weekly basis while meeting all performance milestones for speed and accuracy
- Achieved a 92%-95% customer satisfaction rating month.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Education
Bachelor of Commerce -
MGU University
01.2017
Skills
- Microsoft Office
- Customer Service
- Leadership skills
- Store management
- Time efficient
- Great communicator
- Cash Register Operation
- Customer Assistance
Languages
English
Hindi
Punjabi
Timeline
Cashier/ Customer representative
Btrust supermarket
09.2023 - Current
Customer Service Manager
Aditya Building Materials
04.2019 - 02.2022
Bachelor of Commerce -
MGU University
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