Anita Ijeh
Kingston,Canada
Summary
A dedicated and service-oriented customer service representative with a 4 years of expertise in managing customer-focused operations with soft skills in administrative and managerial support in fast-paced, high-stress environments has a proven track record of effectively handling customer complaints and inquiries, resulting in high levels of customer satisfaction and loyalty. A reliable and organized team player with excellent work ethics and grew revenue for the company by at least 11% yearly (about $600,000 CAD) by providing the marketing department with customer survey feedback, which was used to tailor company products and services to align with customer needs and preferences effectively and efficiently.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
TRIPLEJAY GLOBAL INVESTMENTS LIMITED
12.2020 - 05.2023
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
Customer Service Representative
TRIPLEJAY GLOBAL INVESTMENTS LIMITED
02.2019 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Ensured that all customers' information was captured in Database
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responsible for leading and managing customer service for over 200 clients and providing professional customer support and ensuring maximum customer satisfaction.
Education
College Diploma - Community And Justice Service
St. Lawrence College
Kingston, ON09.2025
Skills
- Account Management
- Customer Care
- Sales Expertise
- Client Engagement
- Microsoft Office
- Customer retention strategies
- Inventory Control Processes
- Training Programs
Languages
English
Professional Working
Timeline
Customer Experience Manager
TRIPLEJAY GLOBAL INVESTMENTS LIMITED
12.2020 - 05.2023
Customer Service Representative
TRIPLEJAY GLOBAL INVESTMENTS LIMITED
02.2019 - 11.2020
College Diploma - Community And Justice Service
St. Lawrence College
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