NNEKA Emodi
Toronto,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a Customer service representative position. Ready to help team achieve company goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hospital Pharmacist
Marina Specialist Hospital
08.2020 - 12.2023
- Offering accurate up-to-date drug information to healthcare professionals and stakeholders
- Conducting regular reviews of patients' medication profiles to identify and prevent medication-related problems
- Monitor patients' responses to drug therapy, adjusting medication regimens as needed to optimize therapeutic outcome
- Prepare and dispense medications in the required dosage forms, such as tablets, capsules and injectables
Customer Service Supervisor
Simpson MIcro Finance
Mainland, Lagos Mainland
03.2021 - 11.2023
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
BACHELOR OF SCIENCE IN PHARMACY -
Madonna University
10.2015
Skills
- Problem-Solving
- Customer service representative
- Patient Assessment
- Patient Care
- Pharmacology
- Healthcare Policies
- One Call Resolution
- Complaint Resolution
Certification
- Certificate of Completion in CPR/AED/FIRSTAID
- Certificate of Completion in The PSW Approach to Quality Care
Personal Information
Title: Graduate Hospital Pharmacist
Timeline
Customer Service Supervisor
Simpson MIcro Finance
03.2021 - 11.2023
Hospital Pharmacist
Marina Specialist Hospital
08.2020 - 12.2023
BACHELOR OF SCIENCE IN PHARMACY -
Madonna University
- Certificate of Completion in CPR/AED/FIRSTAID
- Certificate of Completion in The PSW Approach to Quality Care
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