Anita Cervantes
Adelanto
Summary
Customer Service Professional experienced in complaint resolution and problem-solving. Enhanced customer satisfaction through effective call routing and resource optimization while mentoring team members to drive operational efficiency. Warehouse Professional skilled in time management and equipment operation, emphasizing adherence to safety practices and company procedures to improve overall efficiency and quality.
Overview
13
13
years of professional experience
Work History
Warehouse Associate (Temp)
Manpower Staffing
Victorville, CA
11.2025 - 05.2026
- Followed safety protocols to maintain a secure working environment.
- Used pallet jacks to move items to and from warehouse locations.
- Collaborated with team members to complete tasks accurately and enhance workflow.
- Maintained clean workstations and pallet area to support a safe work environment.
- Assisted coworkers on special projects to learn new tasks and take on additional responsibilities.
Customer Service /Dispatcher
Higher Expectations
05.2021 - 11.2025
- Improved customer retention rates by providing exceptional support and timely assistance to clients.
- Developed standard operating procedures with team members to streamline dispatch operations.
- Communicated effectively with customers to resolve service issues promptly.
- Boosted customer satisfaction through effective management and prioritization of service calls.
- Optimized scheduling processes to ensure resources were allocated effectively while minimizing downtime.
- Collaborated with team members to develop standard operating procedures for efficient dispatch operations.
- Utilized dispatch software to track service progress and updates.
- Tracked service progress and updates using dispatch software to ensure timely communication.
- Supported inventory management initiatives by tracking equipment usage and coordinating maintenance schedules for company vehicles.
Sales Specalist / Customer Service
Lowes Home Improvment
04.2018 - 04.2021
- Followed up with customers post-sale to assess satisfaction and address technical or service concerns, enhancing customer experience.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Coached junior sales team members on best practices, fostering their professional growth and improving team performance.
- Drafted, finalized and submitted paperwork to complete sales.
- Maintained industry knowledge by attending workshops, seminars, and reading trade publications, integrating insights into daily activities.
- Kept detailed records of daily activities through online customer database.
Stock Room Associate /Sales Specalist /Customer Service Cashier
Sears
02.2015 - 06.2017
- Stocked merchandise by labeling items and arranging by size or color to enhance product visibility.
- Managed timely and effective replacement of damaged or missing products.
- Managed replacement of damaged or missing products promptly to maintain inventory integrity.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service /Head Cashier
Fatburger
06.2013 - 01.2014
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Trained employees on register use, merchandise scanning, and customer service to enhance team performance.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Informed customers about discounts and special offers at checkout, contributing to increased customer engagement during promotions.
- Audited register tills regularly to ensure accurate daily cash counts and reduce discrepancies.
Education
High School Diploma -
Victorvalley High School
Victorville, CASkills
- Order fulfillment
- Inventory management
- Safety procedures
- Physical stamina
- Time management
- Multitasking
- Customer service
- Follow-up skills
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Organizational skills
Languages
- Spanish
- English
Timeline
Warehouse Associate (Temp)
Manpower Staffing
11.2025 - 05.2026
Customer Service /Dispatcher
Higher Expectations
05.2021 - 11.2025
Sales Specalist / Customer Service
Lowes Home Improvment
04.2018 - 04.2021
Stock Room Associate /Sales Specalist /Customer Service Cashier
Sears
02.2015 - 06.2017
Customer Service /Head Cashier
Fatburger
06.2013 - 01.2014
High School Diploma -
Victorvalley High School