Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Anita Boese

Anita Boese

Tillsonburg,ON

Summary

Adept at fostering team unity and boosting sales through strategic inventory management at Otter Valley Railroad, I excel in customer service and problem-solving. Demonstrated leadership and organizational skills by streamlining operations and enhancing workplace efficiency across various roles. Achieved notable customer satisfaction levels by implementing empathetic and creative solutions.

Overview

9
9
years of professional experience

Work History

Store Manager

Otter Valley Railroad
01.2017 - 01.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Managed high volume of invoices, consistently meeting deadlines while maintaining accuracy and organization.
  • Streamlined customs processes by implementing efficient documentation and filing systems.
  • Achieved high levels of customer satisfaction through empathetic communication and creative problem-solving skills.
  • Sought ways to improve processes and services provided.
  • Balanced multiple priorities daily while remaining focused on delivering excellent service to each individual email inquiry.

General Laborer

Sandy Shore Farms
05.2015 - 10.2018
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Notified supervisors of defective equipment or material.
  • Demonstrated flexibility by adapting to various positions as needed during peak seasons, ensuring adequate employee coverage at all times.

Overnight Crew Member

A&W® Restaurants
02.2018 - 03.2018
  • Cleaned dishes with detergent and rinsing and sanitizing chemicals in the 3-compartment sink.
  • Used hot water, dish cloths and sanitizing cleaning products to wipe down areas in the kitchen where food had been prepared.
  • Supported other areas of the restaurant as necessary, such as set up, cleanup, prep work and equipment maintenance.
  • Quickly and thoroughly swept and mopped floors, removed trash and cleaned and stocked restrooms.
  • Enhanced customer satisfaction by providing efficient and friendly service at the drive-thru window.
  • Completed shift beginning and end procedures in full.

General Laborer

Ravine Mushroom Farms Ltd.
10.2016 - 04.2017
  • Communicated with management to ensure efficiency in daily operations.
  • Sanitized and prepared trays for harvesters to use.
  • Harvested mushrooms according to their growth.
  • Trained a co-worker according to management rules.

General Laborer

Can-am Pepper Company Ltd.
08.2016 - 09.2016
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks.
  • Demonstrated flexibility by adapting to various positions as needed, ensuring adequate employee coverage at all times.

Kitchen Helper

Mennomex
09.2015 - 10.2015
  • Washed and cut vegetables to prepare for cooking.
  • Packaged and stored food products following proper handling and preservation methods.
  • Followed food safety practices and sanitation guidelines.

Education

East Elgin Secondary School
Aylmer, ON

Skills

  • Customer Service
  • Problem-Solving
  • Multitasking and Organization
  • Friendly and Positive
  • Team Building and Leadership
  • Coachable

Languages

English

Timeline

Overnight Crew Member

A&W® Restaurants
02.2018 - 03.2018

Store Manager

Otter Valley Railroad
01.2017 - 01.2024

General Laborer

Ravine Mushroom Farms Ltd.
10.2016 - 04.2017

General Laborer

Can-am Pepper Company Ltd.
08.2016 - 09.2016

Kitchen Helper

Mennomex
09.2015 - 10.2015

General Laborer

Sandy Shore Farms
05.2015 - 10.2018

East Elgin Secondary School

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Anita Boese