ANITA BINNEMANN-MUHR
Falkland,BC
Summary
Training professional with extensive experience in staff development, process and productivity improvements, employee engagement and curriculum design. Highly effective at educating people at all different skill levels. Motivation, commitment, a strongly defined service orientation and a well-founded understanding of customer needs characterize me. I am strongly committed to sustainable learning so that my training initiatives have a positive impact on the strategic goals of the company. With my above-average performance orientation, my quick comprehension and my networked thinking I achieve high quality results.
Overview
25
25
years of professional experience
Work History
Learning and Development Manager
Sparkling Hill Resort
06.2022 - Current
- The Training & Development Department built from the ground up
- Implemented new learning strategies depending upon employees' skill levels.
- support from employees and teams in strengthening and developing skills that make them more successful
- Service and sales training developed and implemented to improve service levels and to help employees achieve and exceed their sales targets
- Successful completion of the implementation of the first LMS system
- Implementation of internal compliance trainings and guidelines to ensure compliance with applicable regulations
- Develop and execute employee engagement tools
- Support in the execution of the company’s strategy
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Managed new employee orientation training process for more than 200 employees each year.
- Conducted orientation sessions and organized on-the-job training for new hires.
Senior Learning & Development Expert / Vice President
Credit Suisse AG
02.2015 - 05.2022
- Collaborated with senior management to develop strategic initiatives and long term goals
- Developed program to promote new managers from within, building and maintaining cohesive leadership structure
- Support of young talents in the acquisition of own customer portfolios
- Support of front-line employees for the further development of their sales and communication skills
- Successful introduction of the first Switzerland-wide SAQ certification in the banking industry as project lead for processes and structures.
- Management and development of international and cross-divisional strategic training initiatives for our B2C and B2B departments
- Co-designed, planned and executed the first virtual and global learning challenge for Credit Suisse
- Trainer for sales and behavior training as well as facilitator for team building workshops
- Budget planning and cost control for worldwide training initiatives
- Established and maintained strong relationships with customers, vendors and strategic partners.
Program Manager / Assistant Vice President
Credit Suisse AG
04.2012 - 01.2015
- Successful implementation of a Global Young Talent Training program across different business units
- Identified program obstacles and communicated possible impacts to team.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Participated in vendor selection and management process for program initiatives.
- Planning, development and implementation of training courses, e-tests and client simulations
- Quality management of the program, including monitoring the effectiveness of education and development programs
Process and Application Trainer / Assistant Vice President
Clariden Leu AG
10.2010 - 03.2012
- Process and application training for relationship managers and assistants
- Coaching and quality management for external trainers
- Project-related activities in connection with the introduction of new applications and processes
- Project-related needs analysis and creation of training concepts
- Listened to users, communicated training and translated technical information into easily understood terms.
- Prepared and delivered instructor-led training sessions for virtual product suite.
Senior Client Training Executive
Thomson Reuters (Markets) SA
09.2006 - 09.2010
Staff member Research B2B / Complaint management
DAB bank AG
10.2005 - 08.2006
Junior Equity Trader
Concord Effekten AG
07.2003 - 09.2005
Financial Planner
Hamburg-Mannheimer Versicherungs AG
07.2001 - 06.2003
Junior Equity Trader / Trade Assistant
Concord Effekten AG
07.2000 - 06.2001
Investment Advisor
Sparda-Bank Hessen eG
06.1998 - 06.2000
Education
Psychology in the world of work 4.0 -
ZHAW IAP Institute of Applied Psychology
Zurich, Switzerland04.2022
Digital education and digital literacy -
Competence Centre For Innovations in Learning
University St.Gallen, Switzerland05.2018
Design Thinking for Educators -
Competence Centre For Innovations in Learning
University St.Gallen, Switzerland05.2018
Myers-Briggs type indicator MBTI Step I -
Management Performance Ag
Radevormwald, Germany 11.2015
Competence-oriented training -
Ectaveo AG
Zurich, Switzerland11.2011
Bachelor of Sales and Distribution (CCI) -
Chamber of Industry And Commerce
Erfurt, Germany 06.2008
Business Trainer And Coach BDVT -
Professional Association For Training & Coaching
Cologne, Germany 03.2006
Financial Planning Consultant Qualification -
Hamburg-Mannheimer
Hamburg, Germany 01.2003
Exchange Trader Certification -
Frankfurt Stock Exchange
Frankfurt Am Main, Germany 04.2002
Apprenticeship as bank clerk -
Sparda-Bank Hessen EG
Frankfurt Am Main, Germany06.1998
Skills
- Training Program Development
- Relationship Building
- Multimedia Visual Aids
- Customer Service
- Sales Team Development
- Employee Coaching
- New Hire On-Boarding
- Course Design
- Public Speaking
- Training Methods
- Learning Strategies
- Remote Employee Training
Languages
German
Native or Bilingual
English
Full Professional
References
Will be gladly announced in a personal conversation.
Timeline
Learning and Development Manager
Sparkling Hill Resort
06.2022 - Current
Senior Learning & Development Expert / Vice President
Credit Suisse AG
02.2015 - 05.2022
Program Manager / Assistant Vice President
Credit Suisse AG
04.2012 - 01.2015
Process and Application Trainer / Assistant Vice President
Clariden Leu AG
10.2010 - 03.2012
Senior Client Training Executive
Thomson Reuters (Markets) SA
09.2006 - 09.2010
Staff member Research B2B / Complaint management
DAB bank AG
10.2005 - 08.2006
Junior Equity Trader
Concord Effekten AG
07.2003 - 09.2005
Financial Planner
Hamburg-Mannheimer Versicherungs AG
07.2001 - 06.2003
Junior Equity Trader / Trade Assistant
Concord Effekten AG
07.2000 - 06.2001
Investment Advisor
Sparda-Bank Hessen eG
06.1998 - 06.2000
Psychology in the world of work 4.0 -
ZHAW IAP Institute of Applied Psychology
Digital education and digital literacy -
Competence Centre For Innovations in Learning
Design Thinking for Educators -
Competence Centre For Innovations in Learning
Myers-Briggs type indicator MBTI Step I -
Management Performance Ag
Competence-oriented training -
Ectaveo AG
Bachelor of Sales and Distribution (CCI) -
Chamber of Industry And Commerce
Business Trainer And Coach BDVT -
Professional Association For Training & Coaching
Financial Planning Consultant Qualification -
Hamburg-Mannheimer
Exchange Trader Certification -
Frankfurt Stock Exchange
Apprenticeship as bank clerk -
Sparda-Bank Hessen EG
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