Anita Anosike
Winnipeg,Canada
Summary
Results-oriented Customer Success Manager with 5+ years of experience in building strong client relationships and delivering tailored solutions. Skilled at making customers feel valued and supported, whether through onboarding, addressing inquiries, or identifying growth opportunities. Thrives in collaborative environments, working closely with sales and technical teams to ensure smooth project execution. Approach is straightforward: listen attentively, act promptly, and continuously seek ways to enhance the customer experience. Strong leader and problem-solver dedicated to streamlining operations, decreasing costs, and promoting organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Success Manager/Product Owner
Ready Made Solution
10.2023 - Current
- Fostered strong, lasting relationships with key customers by understanding their needs, leading to increased loyalty and referrals.
- Guided new customers through onboarding, ensuring they felt supported and set up for success from day one.
- Collaborated with sales and engineering teams to ensure smooth transitions and seamless project execution.
- Conducted regular account reviews to help clients achieve their goals and identify new growth opportunities.
- Actively listened to customer feedback, addressing concerns quickly and implementing improvements to enhance their experience.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Client Service Manager/Agile Product Owner
DKK
07.2018 - 09.2023
- Enhanced client satisfaction scores by 15% through attentive service and support.
- Managed multiple projects simultaneously, ensuring timely delivery and high-quality results.
- Developed a deep understanding of client needs, resulting in a 25% increase in retention rates.
- Partnered with the sales team to identify growth opportunities within existing accounts, contributing to a 20% increase in sales.
- Streamlined client request handling, improving response times and overall satisfaction.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
Client Service/Senior Brand Manager
Recare Limited
01.2017 - 07.2018
- Led consumer surveys and workshops to gather insights, guiding product development decisions.
- Implemented pricing strategies that balanced competitiveness with revenue growth.
- Collaborated with cross-functional teams to enhance product offerings, resulting in a 20% increase in user satisfaction.
- Built strong client relationships by addressing concerns and providing genuine solutions.
- Managed crisis communications effectively, maintaining brand reputation and customer trust.
Digital Marketing Manager
Media Perspectives
08.2016 - 06.2018
- Executed creative digital marketing campaigns that increased customer engagement by 35%.
- Developed and implemented an SEO strategy that boosted website traffic by 40% in six months.
- Collaborated with teams to create cohesive marketing campaigns that showcased products effectively.
- Monitored competitor activities to refine strategies and keep brand messaging impactful.
- Cultivated strong relationships with vendors and stakeholders to ensure project success.
- Boosted brand awareness through the creation of engaging social media campaigns.
- Implemented innovative video marketing campaigns that showcased key product features and drove increased audience engagement.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
Digital Marketing Senior Executive
Media Perspectives
09.2014 - 12.2016
- Designed tailored digital marketing strategies that increased engagement by 30%.
- Managed end-to-end digital campaigns, collaborating with SEO experts to enhance content visibility.
- Analyzed campaign performance to optimize strategies, achieving a 15% lift in ROI.
- Improved sales processes by addressing bottlenecks, enabling faster team performance.
- Negotiated vendor contracts that saved costs while maintaining quality.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
- Cultivated a culture of continuous improvement by promoting open communication channels for feedback from all levels within the organization.
Digital Marketing Executive
Media Perspectives
07.2012 - 09.2014
- Built strong client relationships through regular meetings to understand their digital marketing needs.
- Developed targeted digital media plans that increased campaign engagement by 25%.
- Delivered detailed post-campaign reports that improved reporting accuracy by 30%.
- Launched comprehensive digital campaigns across various channels, driving brand visibility.
- Led initiatives in traffic growth, SEO, and email marketing to ensure strong digital performance.
- Increased website traffic by implementing search engine optimization strategies and keyword research.
- Implemented weekly promotional and editorial strategies to improve customer engagement across channels.
- Analyzed web analytics data to identify trends, uncovering opportunities for growth and areas needing improvement.
Sponsorship Executive
Media Perspectives
04.2012 - 06.2012
- Analyzed sponsorship programs to enhance effectiveness by 20%.
- Reviewed sponsorship proposals and ensured contract performance met expectations.
- Created engaging presentation materials to support future pitches.
- Managed sponsorship contracts to ensure timely delivery of commitments.
- Built strong connections with partners to foster long-term relationships.
- Streamlined processes for sponsor communications, improving efficiency and responsiveness to inquiries.
- Assisted in the development of customized proposals tailored to potential sponsors'' marketing objectives and budgets.
- Administered invoicing processes to ensure accurate billing and timely receipt of sponsorship payments.
Education
Master of Science - Media and Communication
The Pan African University
Lagos, Nigeria01.2011
Bachelor of Arts - Theatre Arts
University of Calabar
Calabar, Nigeria01.2003
Skills
- Communication
- Attention to Detail
- Customer Account Management
- Problem Solving
- Collaboration
- Digital Advertising Knowledge
- Google Suite and Excel Proficiency
- Agile and Scrum Methodologies
- Customer Relationship Building
- Project Management
- Customer service
- Customer relationship building
- Customer relations
- Inter-department collaboration
Accomplishments
Successfully led the launch of a SaaS MVP by coordinating cross-functional teams and implementing customer feedback, resulting in a 95% user satisfaction rate within the first 90 days.
Certification
- Project Management Professional, Project Management Institute, 01/01/23
- Certified Scrum Master, Scrum Alliance, 01/01/23
- Lean Six Sigma Black Belt, Management and Strategy Institute, 01/01/24
Languages
English
Native or Bilingual
Timeline
Customer Success Manager/Product Owner
Ready Made Solution
10.2023 - Current
Client Service Manager/Agile Product Owner
DKK
07.2018 - 09.2023
Client Service/Senior Brand Manager
Recare Limited
01.2017 - 07.2018
Digital Marketing Manager
Media Perspectives
08.2016 - 06.2018
Digital Marketing Senior Executive
Media Perspectives
09.2014 - 12.2016
Digital Marketing Executive
Media Perspectives
07.2012 - 09.2014
Sponsorship Executive
Media Perspectives
04.2012 - 06.2012
Master of Science - Media and Communication
The Pan African University
Bachelor of Arts - Theatre Arts
University of Calabar
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