Anita Anosike
Winnipeg
Summary
Motivated self-starter with extensive experience in customer success, event management, and product ownership. Demonstrated ability to drive customer engagement, retention, and growth through exceptional technical problem-solving skills and strong customer service expertise. Collaborative by nature, committed to ongoing self-education, and possess a deep understanding of enterprise web technologies, security, and cutting-edge infrastructures. Dedicated to delivering exceptional results and fostering a positive and inclusive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Success Manager/Senior Product Owner
Ready Made Solution?
10.2023 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Efficiently handle an average of 10 client calls and 20-30 customer emails daily.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
- Developed comprehensive roadmaps outlining the product vision, goals, and milestones for successful execution.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Analyzed customer feedback to identify areas for improvement.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
Client Service Manager/Agile Product Owner
DKK
07.2018 - 09.2023
- Enhanced client satisfaction by addressing concerns and providing timely solutions resulting in a 15% increase in client satisfaction scores.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Developed customized service plans tailored to individual client needs, leading to a 25% increase in retention rates.
- Drove revenue growth by identifying upsell opportunities within existing accounts achieving a 20% increase in sales
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Championed a culture of open communication within the team, fostering seamless collaboration among colleagues.
- Reduced turnaround times on client requests by streamlining work processes.
- Created customer support strategies to increase customer retention.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members on best practices for exceptional customer service, boosting overall performance levels.
- Collaborated with cross-functional teams for better service delivery and client experience.
- Initiated feedback loops for continuous learning from both internal teams and external clients.
Client Service/Senior Brand Manager
Recare Limited
01.2017 - 07.2018
- Conducted consumer surveys and workshops, gathering insights to drive product development strategies
- Implemented data-driven decision making by analyzing various metrics such as sales data, advertising performance reports, and customer feedback surveys.
- Coordinated trade show participation, ensuring effective representation of the brand at industry events.
- Developed pricing strategies that maximized revenue while maintaining competitive positioning in the market.
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Collaborated with cross-functional teams to enhance product performance, leading to a 20% increase in user satisfaction over six months
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored junior team members to develop their skills and further their professional growth within the organization.
- Managed crisis communications during challenging situations, mitigating potential damage to company reputation.
- Championed corporate social responsibility initiatives that aligned with brand values, creating positive PR opportunities and enhancing company reputation among consumers.
- Negotiated strategic partnerships with external vendors to enhance product offerings and increase distribution channels.
Digital Marketing Manager
Media Perspectives
08.2016 - 06.2018
- Managed social media accounts and developed successful digital marketing campaigns, leading to a 35% increase in customer engagement and brand awareness.
- Developed and implemented a comprehensive SEO strategy, resulting in a 40% increase in website traffic within six months.
- Optimized content strategy across multiple channels, achieving a 25% improvement in search engine rankings and a 30% growth in user engagement.
- Analyzed competitor activity in the marketplace to inform adjustments in positioning, messaging, and promotional strategies.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Conducted keyword research for all digital marketing channels, ensuring content aligned with user intent and search trends.
- Collaborated with cross-functional teams to develop integrated marketing campaigns that effectively promoted products and services.
- Managed vendor relationships to ensure efficient execution of outsourced projects while maintaining high-quality deliverables within budget constraints.
- Increased website traffic by developing and implementing a comprehensive SEO strategy.
- Monitored trends in digital marketing landscape and adjusted strategies accordingly.
- Established and maintained relationships with key stakeholders to deliver successful execution of marketing initiatives.
Digital Marketing Senior Executive
Media Perspectives
09.2014 - 12.2016
- Developed and executed targeted digital marketing strategies that increased client engagement by 30% based on specific briefs
- Led and managed multiple digital campaigns while collaborating closely with SEO teams to enhance content visibility, resulting in a 25% growth in organic traffic
- Analyzed and reported marketing performance using analytics tools, optimizing campaigns for continual improvement and a 15% increase in ROI
- Boosted operational efficiency through implementation of lean principles, resulting in reduced waste and improved production timelines.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Negotiated favorable contract terms with vendors, leading to significant cost savings while maintaining product quality and timely delivery.
Digital Marketing Executive
Media Perspectives
07.2012 - 09.2014
- Attended client meetings to understand their digital marketing needs, resulting in a 15% increase in client satisfaction
- Developed and executed targeted digital media plans, successfully driving a 25% boost in campaign engagement
- Compiled detailed post-campaign reports, enhancing reporting accuracy by 30%, while maintaining strong, long-lasting client relationships
- Planned and executed web, SEO, database marketing and social media advertising campaigns.
- Directed traffic growth strategies, SEO, content distribution, email marketing, and trackbacks.
Sponsorship Executive
Media Perspectives
04.2012 - 06.2012
- Evaluated and analyzed various sponsorship programs, leading to data-driven recommendations that improved overall effectiveness by 20%
- Collaborated with team members to review over 50 sponsorship proposals and meticulously tracked contract performance to ensure compliance and maximize deliverables
- Spearheaded the creation of high-quality presentation materials showcasing past successes for use in future pitches.
- Managed sponsorship contracts, ensuring timely delivery of agreed-upon assets and benefits for both parties.
Education
Master's - Media and Communication
The Pan African University
Lagos Nigeria01.2011
Bachelor of Arts (B.A) - Theatre Arts
University of Calabar
Cross River State, Nigeria 01.2003
Skills
- Agile and Scrum Methodologies
- Data Analysis
- Stakeholder Engagement
- Continuous Improvement
- Digital Transformation
- Product Management
- Figma
- Jira
- Requirement Gathering
- Product backlog Management
- Customer account management
- Customer relationship building
- Customer retention
- Client relations
Certification
- Project Management Professional, Project Management Institute, 2023
- Certified Scrum Master, Scrum Alliance, 2024
- Lean Six Sigma Black Belt, Management and Strategy Institute
Accomplishments
- Achieved a 25% boost in customer satisfaction through innovative product design and effective collaboration with cross-functional teams including engineering, marketing, and customer support.
- Delivered a 30% improvement in key performance metrics by implementing data-driven product strategies, rigorous market research, and continuous product innovation.
Languages
English
Native or Bilingual
Timeline
Customer Success Manager/Senior Product Owner
Ready Made Solution?
10.2023 - Current
Client Service Manager/Agile Product Owner
DKK
07.2018 - 09.2023
Client Service/Senior Brand Manager
Recare Limited
01.2017 - 07.2018
Digital Marketing Manager
Media Perspectives
08.2016 - 06.2018
Digital Marketing Senior Executive
Media Perspectives
09.2014 - 12.2016
Digital Marketing Executive
Media Perspectives
07.2012 - 09.2014
Sponsorship Executive
Media Perspectives
04.2012 - 06.2012
- Project Management Professional, Project Management Institute, 2023
- Certified Scrum Master, Scrum Alliance, 2024
- Lean Six Sigma Black Belt, Management and Strategy Institute
Master's - Media and Communication
The Pan African University
Bachelor of Arts (B.A) - Theatre Arts
University of Calabar
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