Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
AccountManager
ANITA AJEJE

ANITA AJEJE

London,Ontario

Summary

Efficient professional with several years of experience and proven knowledge of customer needs assessment customer retention and direct mail marketing. Aiming to leverage my abilities to successfully fill the client relation role on your team. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Client Relationship Manager

lily hospitals limited
11.2022 - 10.2023
  • Developed and maintained strong relationships with clients to ensure customer satisfaction
  • Conducted regular follow-up calls with existing customers regarding their service needs
  • Built a successful network of contacts in the industry, resulting in increased business opportunities.
  • Fostered customer trust by addressing concerns and needs using targeted problem-solving.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.

customer service and field officer

Moore advice company
11.2021 - 09.2022
  • Communicated corporate mission, vision, and values in public forums and at events
  • Coordinated with internal teams on projects related to branding and communications efforts
  • Edited copy for press releases, newsletters, web pages, blog posts and other collateral material.

Front Desk Officer

Ayalla Hotel
02.2019 - 09.2021
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Held office meetings with staff to answer questions, resolve issues, and keep employees informed of changes.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Public Relations Officer

National youth service Corp
11.2017 - 11.2018
  • Edited and updated promotional materials, videos, and social media posts
  • Established strong relationships with media personnel to ensure effective promotion of organizational activities.

Education

Bachelor of sociology and anthropology -

Bowen university
08.2117

High School Diploma -

Fanshawe College
London, ON
08.2024

Developmental service worker - undefined

Fanshawe collage
London, Ontario
01.2024

High School Diploma - undefined

Shekoff academy
06.2017

Skills

  • Opportunity Creation
  • Information Updates
  • Opportunity Identification
  • Client Relationship Management
  • Conflict Resolution Skills
  • Speaking Clearly
  • Team Leadership
  • Operational Efficiency

Certification

  • National youth service certificate
  • Human resource management MacNel consults ltd.
  • Microsoft project, Word, Excel, PowerPoint Project consult limited [OPCL]
  • Global employability training
  • Stress management in the workplace by Alison.
  • Respect Foundations: Diversity, Respect, and Substance Abuse in Workplace
  • 1SO 9001/14001:2015 QMS Lead Auditor

References

Available on request

Languages

English
Professional Working

Timeline

Client Relationship Manager

lily hospitals limited
11.2022 - 10.2023

customer service and field officer

Moore advice company
11.2021 - 09.2022

Front Desk Officer

Ayalla Hotel
02.2019 - 09.2021

Public Relations Officer

National youth service Corp
11.2017 - 11.2018

Bachelor of sociology and anthropology -

Bowen university

High School Diploma -

Fanshawe College

Developmental service worker - undefined

Fanshawe collage

High School Diploma - undefined

Shekoff academy

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ANITA AJEJE