Anisur Rahaman
Ottawa,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality and International Digital Marketing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Grill Cook & Team Leader
Boustan Restaurant
Ottawa, ON
02.2023 - Current
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Used Salesforce to keep records of customer interactions, customer accounts, and file documents.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Learned and adapted quickly to new technology and software applications.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Managed over 50 customer calls per day
Customer Service Cashier
Quickie Convenience Store
01.2023 - 02.2023
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Redeemed coupons to discount purchases.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Maintained accurate records of customer transactions for reporting purposes.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Food & beverage associate
Pasta Club
06.2022 - 10.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Worked with customers to understand needs and provide excellent service
- Maintained excellent attendance record, consistently arriving to work on time
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Executive
Jueneeseglobal
12.2020 - 01.2022
- Gathered campaign results and developed reporting dashboard to illustrate campaign effectiveness.
- Supported new client acquisition with superior strategy and world-class presentations.
- Monitored and analyzed market and competitor metrics to inform digital marketing strategies.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Conducted market research to identify new opportunities and target markets.
- Created and managed social media campaigns to increase brand engagement.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Enumerator
BRAC- Humanitarian response program
08.2021 - 11.2021
- Collect data from beneficiary, cleaning data and providing report to team leader
- Create kobo form, managing survey data and providing analysis report.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Walked door to door and collected demographic information.
- Double checked information on survey forms.
- Maintained records of houses visited, surveys completed and money spent.
- Initiated communication with assigned households through mail, email or phone to obtain and correct census data.
Education
Hospitality Management
Algonquin College
Ottawa, Canada04.2024
Higher Secondary School Certificate Examination -
Cox’s Bazar Govt. College
12.2020
Skills
- Computer Skill- MS word, MS Excel, MS Power Point
- Excellent listener
- Friendly, courteous, and service oriented
- Poised under pressure
- Quality Assurance
- Solid written and verbal communicator
- Other- Kobo, ODK and data management
- Customer Service
Hobbies and Interests
- Snorkeling
- Craft beer
- Travel
- Great food
- Food pantry volunteer
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Limited Working
French
Elementary
Certification
- First Aid & CPR/AED Level C, Canadian Red Cross- Dec-23
- Professional skill for International business , University of London/Coursera - Nov-22
- Computer Basic, City Computer - Jun-19
- Google Analytics, 10 Minutes School - Oct-22
- Defense Training, Bangladesh Ansar VDP- Oct-22
- BdPhO, BdPhO Committee- Jan-17
- Marketing Analytics Customer Value and Promotion Strategy, Udemy- Oct-22
- Introduction to Management Consulting, Emory University/Coursera- Nov-22
- Career planning: Your career, your life, Macquarie University/Coursera- Nov-22
Timeline
Grill Cook & Team Leader
Boustan Restaurant
02.2023 - Current
Customer Service Cashier
Quickie Convenience Store
01.2023 - 02.2023
Food & beverage associate
Pasta Club
06.2022 - 10.2022
Enumerator
BRAC- Humanitarian response program
08.2021 - 11.2021
Executive
Jueneeseglobal
12.2020 - 01.2022
Hospitality Management
Algonquin College
Higher Secondary School Certificate Examination -
Cox’s Bazar Govt. College
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