ANISSA WILLIAMS

Work History

Chemical Sales & Service Coordinator

Erco WorldWide Inc

09.2023 - 09.2024

Increased sales revenue by building strong customer relationships and understanding their needs
Collaborated with sales representatives to achieve monthly targets consistently
Maintained accurate records of customer interactions, enabling informed decision-making for future strategies
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Coordinated logistics for product deliveries, minimizing delays and maximizing client satisfaction
Responsible for checking all data entered in orders for the chlorate branches, invoice and email copy to customers in a timely manner using our customer log and price alert system
Made sure that all orders were invoiced accurately and on time by months end
Printed excel sheets daily for each Chlorate branch to ensure correct order number, product, ship to, weight, price and customer number.

Logistics Coordinator

CLEAN HARBORS

02.2021 - 10.2022

Responsible for printing and dispatching of, pickup sheets, manifest, BOLs, labels, declaration of dangerous goods form, worksheets, and any additional information as needed according to each driver's daily route
Conduct payroll transactions accurately and in a timely manner while updating payroll information and resolving any discrepancies. Ensuring compliance by following policies and procedures.
Capture and record important data from existing documents into excel for daily operations and inventory tracking
Answer daily emails from internal customer service agents in scheduling drivers according to our customer's needs
Tracked orders and notified customers of status or potential delays
Communicate with the drivers daily regarding routes, paperwork and other needs to assist with their daily activities
Collaborated with sales and customer service teams to address clients concerns and expedite orders when necessary
Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations
Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels

Customer Service Coordinator

Ryder Truck Rental

11.2018 - 01.2021

Performed customer relationship activities to include customer interface, issue resolution, and customer satisfaction
Executes customer communication protocol as it pertains to PM Scheduling and follow-up, breakdowns, and vehicle status updates
Creates repair order tasks and updates work planning sheet
Reviews maintenance reports to identify and schedule preventative maintenance, repair campaigns, and vehicles requiring follow-up
Coordinates with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
Coordinates outside repair with vendors and customers as required
Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions
Responsible for day-to-day clerical duties within the shop operation which included vehicle maintenance of files
Processed daily invoices in relation to work from outside vendors as well as parts
Ensure that service calls were handled in a timely manner to make sure daily operations were not interrupted

National Operations Centre Associate

WALMART CANADA

03.2013 - 07.2017

Liaised with vendors, carriers, Home Office, 400+ stores and operations via phone, fax, or email using a high level of urgency and prioritization
Documented customer requests via CRM system, ensuring accuracy and full circle resolution on all request
Provided end-to-end carrier delay reporting, ensuring store notification, and tracked load arrival and departures daily, and investigated missed deadlines
Performed dispatch duties as required which included building loads and stock transfers to meet business needs
Completed trailer load revisions obtaining the necessary approval to move from regular sequence
Assisted stores /carriers with emergency situations and coordinated special requests with the sites and followed up as necessary
Worked with DC operations, stores, home office and carriers on special events ensuring timely setup, takedown and returns to stores
Trained new employees for their role and responsibilities as per company policies
Ensured compliance with Ontario Health and Safety Act
Handled frequent interruptions and inquiries from internal/external customers, client, and vendors, while addressing problems within fixed customer service and response standards
Prepared accident report securing all relevant details to be further investigated by head office

Tracking & Tracing Administrator

Champion Express Ltd.

02.2012 - 12.2012

Track and Trace dispatched loads until delivered
Responsible for all reference checks of potential contracts and handled sensitive information discreetly, maintaining strict confidentiality at all times
Directed incoming calls to the correct departments as required
Completed load sheets for delivery of loads in town or cross border
Ensure all paperwork was completed and sent to the correct destination
Used loadlink to check for the best pricing on lanes
Check voicemail and proper delivery of messages
Liaison with co-workers and partners to ensure customer satisfaction

Receptionist

IS2 STAFFING SOLUTIONS

11.2011 - 01.2012

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Confirmed appointments, communicated with clients, and updated client records
Answered phone promptly and directed incoming calls to the correct offices
Researched and gather information for customers and clients as requested
Created a new filing system, files, folders, information sheets and labels for various departments, as well as send faxes, electronic mail, scanning documents and photocopying
Updated day and night voicemail system, as well as the company distribution list for all departments
Kept reception area clean and neat to give visitors positive first impression

Administrator, Low Energy Assistance Program

DIXIE BLOOR NEIGHBOURHOOD CENTER

12.2010 - 11.2011

Handled sensitive information discreetly maintaining strict confidentiality at all times as required by company policy or legal regulations
Coordinated annual volunteer and community outreach events, ensuring seamless execution and high attendee satisfaction
Reduced overhead costs through careful budget management and resource allocation.
Assisted clients in the community with registering for our assistance Energy programs offered by the region of Peel
Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication
Communicated verbally with the senior manager provided budget reports
Responsible for the onboarding process of college and high school coo-placements within the volunteer department while communicating updates with the senior manager
Demonstrated analytical and problem-solving skills when advocating on behalf of clients with managers to determine appropriate course of action
Assisted in the reception area, operating a 10 line-multi system, directing clients to the appropriate departments as well as provide additional

Retail Administrator Team Leader

THE UNIQUE WORLD OF PRINCESS AUTO

10.2006 - 04.2008

Communicated with head office, and store manager finding resolution for a myriad of problems
Maintained a clean, safe, and inviting store environment for both customers and employees through diligent attention to detail
Worked in the warehouse when needed assisting in shipping and receiving stocking shelves
Held accurate cash control and reconciliation procedures for daily deposits of $10.000
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise
Managed conflict resolution among team members, fostering a positive and collaborative work environment
Established and maintained Human resource functions including processing of payroll for 50 team members, updating of employee files pertaining to pay raises, deductions, benefits, and payroll exceptions
Coordinated events/award ceremonies for recognition of employee accomplishments as well as yearly bonuses
General administrative functions in the store, including faxing, photocopying, and mailing

Summary

Overview

Work History

Chemical Sales & Service Coordinator

Logistics Coordinator

Customer Service Coordinator

National Operations Centre Associate

Tracking & Tracing Administrator

Receptionist

Administrator, Low Energy Assistance Program

Retail Administrator Team Leader

Education

Community Service Worker Diploma - Addiction And Mental Health

Non-Violent Crisis Intervention Training - Addiction And Mental Health

Microsoft Office: Word, Excel, PowerPoint, And Outlook - Microsoft Office Update

Skills

Languages

Timeline

Work Availability

Work Preference

Work Type

Work Location

Important To Me

Software

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