Dynamic Medical Assistant with extensive experience at Central Coast Oncology and Hematology, excelling in patient care and team collaboration. Proficient in venipuncture techniques and adept at multitasking, I have consistently improved patient outcomes through effective communication and meticulous record-keeping. Committed to maintaining high standards of care and confidentiality.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant
Central Coast Oncology and Hematology
Santa Cruz
01.2021 - Current
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Conducted routine laboratory tests and sample analyses to monitor diseases.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Kept facility stocked with necessary supplies, equipment and instruments.
Contacted medical facilities to schedule patients for admission.
Scheduled appointments for patients via phone and in person.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Filed insurance claims forms in accordance with applicable regulations.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Handled general office duties to support administrative staff during peak hours.
Referral Coordinator
Central Coast Oncology and Hematology
Santa Cruz
06.2022 - 06.2024
Collaborated with internal departments to ensure smooth transitions for referred patients.
Scheduled patients according to availability, urgency and insurance authorization guidelines.
Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
Facilitated communication between primary care physicians, specialists, and patients to ensure a smooth referral process.
Coordinated with healthcare providers to verify patient insurance coverage and obtain necessary pre-authorizations for treatments.
Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
Maintained accurate and up-to-date patient records, including referral status and follow-up information.
Provided feedback on relevant referral trends, issues, and best practices.
Assisted referred patients in filling out applications and insurance forms.
Reviewed medical records to determine if additional services are needed prior to making a referral.
Performed data entry related to referrals into electronic health record systems.
Medical Assistant
Pinnacle Healthcare Consulting
Salinas
04.2018 - 12.2019
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Conducted routine laboratory tests and sample analyses to monitor diseases.
Responded to patient callbacks and phone-in prescription refill requests.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Collected samples from patients for laboratory testing purposes.
Prepared treatment rooms for patient examinations.
Positioned patients properly during examination or treatment for comfort and safety.
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Handled general office duties to support administrative staff during peak hours.
Administered injections, medications and treatments as directed by the physician.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Administered medications under physician's supervision.
Documented notes during patient visits.
Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Changed dressings on wounds to prevent infection and check for healing.
Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Provided assistance to medical staff in performing minor surgical procedures.
Kept facility stocked with necessary supplies, equipment and instruments.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
Cashier
McDonald's Restaurant
Watsonville
06.2015 - 05.2017
Answered customers' questions and provided information on store procedures or policies.
Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Operated cash register or POS system to receive payment by cash, check and credit card.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Worked closely with front-end staff to assist customers.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Collected payments and provided accurate change.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Answered phone calls to assist customers with questions and orders.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.