Anissa Hernandez
Indio
Summary
Experienced professional in childcare and hospitality, known for exceptional organizational skills and attention to detail. Capable of multitasking while providing compassionate care and maintaining clear communication with families to ensure safety and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Respite Care Provider
Inland Respite
Palm Desert
11.2023 - Current
- Delivered compassionate care and support to children with disabilities, enhancing their emotional well-being.
- Supported clients with daily living activities, fostering independence and dignity in their routines.
- Communicated effectively with families to address concerns and provide updates.
- Maintained safety of all clients during respite care, ensuring a secure environment for their well-being.
Front Desk Agent
Fantasy Springs Resort Casino
Indio
04.2021 - Current
- Greeted guests warmly, facilitating smooth check-in and check-out experiences.
- Managed guest inquiries, resolving issues promptly to enhance guest satisfaction.
- Coordinated room assignments and maintained accurate reservation records.
- Handled cash transactions and processed payments efficiently, ensuring accurate financial records.
- Assisted in training new front desk staff on operational procedures and customer service standards.
Front of House Employee
Mr. Moto's Pizza
Pacific Beach
12.2020 - 01.2021
- Welcomed customers and delivered exceptional customer service to enhance dining experience.
- Coordinated with kitchen staff to ensure timely and accurate meal orders.
- Trained new employees on front-of-house procedures and customer service standards for consistent guest experiences.
- Performed opening and closing duties such as counting money, organizing supplies.
Front Desk Agent
Fantasy Springs Resort Casino
Indio
09.2019 - 10.2020
- Greeted guests warmly, facilitating smooth check-in and check-out processes.
- Managed guest inquiries, promptly resolving issues to enhance guest satisfaction.
- Coordinated room assignments, ensuring accurate reservation records for efficient operations.
- Handled cash transactions and processed payments efficiently at the front desk.
- Assisted in training new front desk staff on operational procedures and customer service standards.
Associate Trainer
Panera Bread
San Diego
08.2017 - 07.2019
- Trained staff on menu items and customer service techniques.
- Assisted in onboarding new team members and ensuring training compliance.
- Provided answers to questions, imparted methods to improve work and worked closely with employees during probationary period.
- Completed work tasks to set a good example.
Entry Level Associate
Panera Bread
La Quinta
10.2016 - 07.2017
- Prepared food items, ensuring adherence to company standards and safety guidelines to maintain quality.
- Maintained cleanliness of dining area and kitchen workspace, contributing to a safe and inviting environment for customers.
- Stocked supplies and organized inventory, facilitating efficient kitchen operations and minimizing service delays.
- Followed health regulations to ensure food safety and quality compliance.
Education
High School Diploma -
Indio High School
Indio, CA06-2016
Some College (No Degree) - Early Childhood Education
College of The Desert
Palm Desert, CA04-2026
Skills
- Organized
- Patient
- Flexible
- Hardworking
- People-oriented
- Exceptional listener
- Team player
- Administrative skills
- Detail-oriented multitasking
- Hospitality services
- Childcare
- Special needs care
Certification
- Adult, Child and Infant, Pediatric CPR/AED & First Aid
Timeline
Respite Care Provider
Inland Respite
11.2023 - Current
Front Desk Agent
Fantasy Springs Resort Casino
04.2021 - Current
Front of House Employee
Mr. Moto's Pizza
12.2020 - 01.2021
Front Desk Agent
Fantasy Springs Resort Casino
09.2019 - 10.2020
Associate Trainer
Panera Bread
08.2017 - 07.2019
Entry Level Associate
Panera Bread
10.2016 - 07.2017
High School Diploma -
Indio High School
Some College (No Degree) - Early Childhood Education
College of The Desert