Anissa Aragon
El Cajo
Summary
Knowledgeable [Desired Position] with solid background in small business operations. Proven track record in streamlining processes and enhancing customer satisfaction. Demonstrated expertise in financial management and team leadership.
Experienced with strategic planning, operational oversight, and financial management. Utilizes effective leadership to drive team productivity and business success. Knowledge of market trends and customer relations to sustain and grow business operations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Small Business Co-Owner
Low Cost Hauling & Junk Removal
04.2019 - Current
- Collaborated with co-owner on critical decision-making regarding business growth opportunities and strategic partnerships.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries as needed.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Developed marketing strategies to attract new clients and increase revenue, including social media campaigns and local advertising.
Patient Care Representative
Scripps Memorial Hospital
10.2020 - 03.2024
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Exceeded service quality standards set forth by regulatory bodies by consistently performing tasks with the utmost professionalism and attention to detail.
- Improved patient satisfaction by providing timely and efficient care, addressing individual needs, and ensuring comfort throughout treatment.
CNA/ PCA
Rady Children's Hospital Of San Diego
07.2019 - 03.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
CNA
Country Hills Post Acute
02.2015 - 07.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
High School Diploma -
Diego Valley Charter School
San Diego, CA06-2011
Skills
- Vital signs monitoring
- Social media marketing
- Personal hygiene assistance
- Patient-focused care
- Behavioral management
- Sales management
- Bathing assistance
- Dementia care
- Patient confidentiality
- Customer relations
- Maintaining confidentiality
- Customer service
- Driven and determined
- Emotional support
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
Spanish
Professional Working
Timeline
Patient Care Representative
Scripps Memorial Hospital
10.2020 - 03.2024
CNA/ PCA
Rady Children's Hospital Of San Diego
07.2019 - 03.2024
Small Business Co-Owner
Low Cost Hauling & Junk Removal
04.2019 - Current
CNA
Country Hills Post Acute
02.2015 - 07.2019
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
High School Diploma -
Diego Valley Charter School
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