Jonathan Moret
Oakland
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at San Ho Won. Skilled in complaint resolution and inventory management, adept at fostering customer relationships and solving complex problems. Achieved significant improvements in service delivery by leveraging technical proficiency and critical thinking.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
San Ho Won
12.2023 - Current
- Managed daily front-of-house operations in a Michelin-starred restaurant, ensuring seamless guest experiences exceeding industry standards.
- Coordinated a high-end wine program, including inventory control and staff training.
- Conducted daily pre-shift briefings, ensuring all staff have a clear understanding of menu specials, service protocols, and potential guest needs.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Bar Manager/Key Holder
Historic John’s Grill
02.2022 - 12.2023
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maintained effective supply levels by monitoring and reordering beverage stock.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Handled escalated customer concerns with speed and attention to achieve optimal satisfaction and maintain long-term loyalty.
- Previously Lead Bartender.
Repair Specialist / Customer Advocate
Safelite Autoglass
04.2021 - 11.2022
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Repaired mild chips and cracks in windshields
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Floor Manager
Ragtrader & Bo Peep Cocktail & Highball Store
03.2018 - 03.2020
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
Education
Bachelor of Fine Arts - Film And Video Production
Five Towns College
Huntington Station, NY06.2016
Skills
- Complaint Resolution and Problem Solving
- Attention to Detail
- Technical Proficiency
- Customer Relationship Management
- Clear and Effective Written Communication
- Software Troubleshooting
- Critical Thinking
Timeline
Assistant General Manager
San Ho Won
12.2023 - Current
Bar Manager/Key Holder
Historic John’s Grill
02.2022 - 12.2023
Repair Specialist / Customer Advocate
Safelite Autoglass
04.2021 - 11.2022
Floor Manager
Ragtrader & Bo Peep Cocktail & Highball Store
03.2018 - 03.2020
Bachelor of Fine Arts - Film And Video Production
Five Towns College
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