Aniss El Ouahmani
Gatineau,Canada
Summary
Security professional with strong expertise in monitoring and managing security systems. Skilled in incident response, surveillance, and emergency communication. Known for effective teamwork and adaptability to dynamic environments. Reliable and focused on achieving optimal security outcomes.
Overview
6
6
years of professional experience
Work History
Operator
CATSA
03.2025 - Current
- Monitored video feeds from multiple camera angles, allowing for swift identification and resolution of potential security concerns or breaches.
- Maintained strict compliance with industry regulations through consistent monitoring, reporting, and enforcement of security policies.
- Increased overall situational awareness by consistently updating and maintaining accurate logs of all security events and incidents.
- Supported management in conducting thorough investigations into security incidents, providing timely reports on findings and resolutions.
Construction Labour
Claridge
04.2023 - 02.2024
- Loaded, unloaded, and moved material to and from storage and production areas
- Assisted team members with tasks that require group effort
- Followed written instructions to construct various types of equipment
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables
- General repairs and problem resolving
- Supervised multiple projects involving cranes and different heavy equipment
- Air monitoring and air quality control
- Locking up and securing the site everyday
- Traffic control
Manager
Happy Goat Coffee Shop
07.2021 - 04.2023
- Oversee daily shop operations for two locations, manage staff schedules, ensure product and service quality, and maintain a clean environment
- Recruit, train, and mentor staff on customer service and operational procedures, including performance evaluations for improvement and recognition
- Manage inventory levels, negotiate with suppliers for competitive prices, and ensure timely procurement of quality products
- Foster a customer-focused culture, resolve complaints effectively, and maintain a positive community reputation
- Handle financial aspects, including budgeting, sales forecasting, expense management, and prepare financial reports to identify trends and manage costs
Technical and Customer Support Agent
MSI (Bell Canada)
02.2019 - 07.2021
- Analyze and optimize the customer activation journey to identify bottlenecks, inefficiencies, or opportunities for improvement, ensuring a seamless experience from initial contact through full product or service activation
- Provide real-time technical support and troubleshooting assistance to field technicians during customer activation processes, ensuring they have the necessary guidance to resolve issues promptly and efficiently
- Develop and execute training programs for internal teams and field technicians to ensure they are equipped with the latest knowledge and skills to support effective customer activation and engagement
- Monitor and report on key performance indicators (KPIs) related to product activation, technical support effectiveness, customer feedback, and engagement metrics, providing insights and recommendations to senior management for continuous improvement
- Use different technical troubleshooting IT tools to assist from the order tracking to the qualification and installation success
Assistant Manager
Tim Hortons
10.2019 - 06.2020
- Lead and motivate the team to ensure high-quality customer service and operational efficiency
- Manage daily operations, including opening and closing procedures, inventory control, and cleanliness standards
- Train new employees on coffee shop protocols, customer service excellence, and safety regulations
- Resolve customer issues promptly to maintain a positive and welcoming cafe environment
- Monitor and report on sales performance, implementing strategies to drive revenue and reduce costs
Education
Higher Specialized Technology Institute - Programming, Applied Maths, MS Suite, Accounting Software
Higher Specialized Technology Institute
04.2018
High School Diploma - Physics and Chemistry
El Ghazali High School
09.2017
Skills
- Team player
- Ability to work under pressure
- Multitasking
- Prioritization
- Excellent communication
- Technical ability
Languages
English
French
Arabic
Timeline
Operator
CATSA
03.2025 - Current
Construction Labour
Claridge
04.2023 - 02.2024
Manager
Happy Goat Coffee Shop
07.2021 - 04.2023
Assistant Manager
Tim Hortons
10.2019 - 06.2020
Technical and Customer Support Agent
MSI (Bell Canada)
02.2019 - 07.2021
High School Diploma - Physics and Chemistry
El Ghazali High School
Higher Specialized Technology Institute - Programming, Applied Maths, MS Suite, Accounting Software
Higher Specialized Technology Institute
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