Aniska Shakya
Winnipeg,Manitoba
Summary
Human Resources professional with experience in recruitment, employee relations, and administrative HR support in both corporate and nonprofit settings. Proven leadership in team coordination and training. Passionate about fostering positive workplace culture and supporting organizational development.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Basstel Ltd
Winnipeg, Manitoba
02.2025 - Current
- Handled high volumes of inbound calls with accuracy, empathy, and efficiency
- Accessed and updated customer profiles using internal software systems with accuracy.
- Resolved client inquiries and concerns with a calm, solutions-focused approach, maintaining service excellence.
- Demonstrated strong keyboarding and data entry skills while navigating multiple systems simultaneously.
- Built rapport with clients through attentive listening and problem-solving approach
Shift Coordinator
Burger King
Winnipeg, Canada
03.2022 - 08.2024
- Helped general manager during orientation and trained new hires to ensure operational standards.
- Supervised a multicultural team during shifts with efficient team performance
- Assisted in managing employee records ensuring accurate documentation for HR audits
- Addressed minor employee disputes and escalated more serious concerns to management as required
- Recognized for promoting a positive work environment and maintaining high team morale
HR Intern
The Dufresne Group (TDG)
Winnipeg, Canada
10.2022 - 12.2022
- Collected, managed and arranged employee files and maintained up-to-date records in HRIS
- Managed administration and maintenance of Learning Management System (LMS)
- Monitored HR mailbox and responded to questions and requests related to LMS
- Created course intake request forms, uploaded courses, conducted quality tests on new courses
- Assisted in maintaining job descriptions and updated internal HR forms and manuals
- Supported documentation of workplace incidents and follow-ups
HR Officer
Antarprerana
Kathmandu, Nepal
10.2020 - 01.2022
- Led recruitment process, including job posting, screening, interviewing, and onboarding, in alignment with program staffing needs.
- Collaborated with hiring managers to forecast staffing requirements and implement recruitment strategies to attract top talent.
- Supported the development and implementation of HR policies and procedures to enhance workplace compliance and employee engagement.
- Maintained employee documentation, from hiring through exit, ensuring accuracy and confidentiality of records.
- Coordinated employee performance tracking and supported in organizing training and development programs.
- Worked closely with senior leadership to analyze HR trends and recommend actionable improvements.
Education
Post Graduate Degree in Human Resource Management - Winnipeg, Manitoba, Canada
Extended Education, University of Manitoba
Winnipeg, Manitoba, Canada12.2022
Bachelors of Development Studies - Kathmandu, Nepal
School of Arts, Kathmandu University
Kathmandu, Nepal08.2019
Skills
- HRIS
- LMS Administration
- Microsoft Office Suite
- Project Management
- Adobe Acrobat
- Report Writing
- Data Analysis – SPSS
Timeline
Customer Service Representative
Basstel Ltd
02.2025 - Current
HR Intern
The Dufresne Group (TDG)
10.2022 - 12.2022
Shift Coordinator
Burger King
03.2022 - 08.2024
HR Officer
Antarprerana
10.2020 - 01.2022
Post Graduate Degree in Human Resource Management - Winnipeg, Manitoba, Canada
Extended Education, University of Manitoba
Bachelors of Development Studies - Kathmandu, Nepal
School of Arts, Kathmandu University
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