Anisia Alvarez
Rancho Cucamonga
Summary
Dynamic professional with extensive experience at Sprouts Farmers Market Inc., excelling in customer service and team leadership. Proven track record of enhancing operational efficiency and resolving complex issues, resulting in improved customer satisfaction. Skilled in staff training and strategic planning, fostering a motivated workforce dedicated to achieving organizational goals.
Overview
27
27
years of professional experience
Work History
Assistant Vitamins Manager
Sprouts Farmers Market Inc.
05.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Produce Manager
Sprouts Farmers Market Inc, Grocery
05.2018 - Current
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
Assistant Grocery Manager
Sprouts Farmers Market Inc, Grocery
05.2018 - Current
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
Dairy Clerk
Sprouts Farmers Market Inc.
05.2018 - Current
- Trained new dairy clerks on rotation systems, product management and customer service.
- Supported store reputation for quality by adhering to strict food safety guidelines during daily operations.
- Stayed current with present, seasonal and special promotions.
- Dealt with payments, invoices and product rotations for Number products.
Produce Supervisor
Food 4 Less
10.1997 - 05.2018
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Reported product ordering and shipping discrepancies to department manager.
- Generated signage for produce goods and performed price check functions.
- Participated in hiring processes, interviewing candidates and selecting top talent for available positions within the department.
Utility Clerk
Food 4 Less Supermarket
10.1997 - 05.2018
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
Merchandiser
Kellogg's
02.2015 - 05.2017
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Meat Cutter
Food 4 Less Supermarket
10.1997 - 05.2017
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
Education
HS Diploma - General Ed
John W North
Riverside, CA06.1997
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
Timeline
Assistant Vitamins Manager
Sprouts Farmers Market Inc.
05.2018 - Current
Assistant Produce Manager
Sprouts Farmers Market Inc, Grocery
05.2018 - Current
Assistant Grocery Manager
Sprouts Farmers Market Inc, Grocery
05.2018 - Current
Dairy Clerk
Sprouts Farmers Market Inc.
05.2018 - Current
Merchandiser
Kellogg's
02.2015 - 05.2017
Produce Supervisor
Food 4 Less
10.1997 - 05.2018
Utility Clerk
Food 4 Less Supermarket
10.1997 - 05.2018
Meat Cutter
Food 4 Less Supermarket
10.1997 - 05.2017
HS Diploma - General Ed
John W North
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