Summary
Overview
Work History
Education
Skills
Languages
Profile Of Skills
References
Extracurricular Activities
Timeline
Generic

Anisha Tanny

Toronto,Ontario

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

5
5
years of professional experience

Work History

E-commerce Associate

Walmart
09.2023
  • Managed product listings on Walmart's online platform, ensuring accurate information, images, and pricing
  • Collaborated with vendors for timely product catalog updates, maintaining high product availability
  • Utilized Walmart's tools for monitoring and analyzing KPIs, optimizing for increased conversion rates and sales
  • Implemented SEO strategies to boost product visibility within the Walmart marketplace
  • Resolved product listing and order fulfillment issues through effective communication with Walmart Marketplace Support
  • Conducted market research and competitor analysis to inform pricing strategies and stay abreast of industry trends
  • Collaborated with cross-functional teams to streamline operations and enhance customer experience
  • Contributed to the development and execution of promotional campaigns, driving increased traffic and sales

Sales representative

Kognitive Sales Solutions (under Canadian Tire Financial Service)
07.2023 - 09.2023
  • Prospected and acquired new customers through outbound calls, emails, and in-person meetings
  • Conducted thorough needs assessments to match customers with appropriate credit card products
  • Educated customers on the features, benefits, and terms of credit card offerings
  • Effectively communicated credit card terms, interest rates, and rewards programs to potential clients
  • Utilized persuasive selling techniques to meet or exceed monthly sales targets
  • Built and maintained strong relationships with clients to foster repeat business
  • Collaborated with credit and underwriting teams to facilitate the application and approval process
  • Addressed customer inquiries and concerns, providing prompt and satisfactory resolutions
  • Stayed current on industry regulations, compliance standards, and product updates
  • Recorded and tracked customer interactions and sales activities in CRM software
  • Participated in ongoing training to enhance product knowledge and sales skills

Human Resource Officer

Bkash Limited
03.2019 - 02.2022
  • Executed end-to-end recruitment processes, sourcing top talent for diverse roles in the fast-evolving fin-tech industry
  • Administered onboarding procedures, ensuring a smooth integration of new employees into the organizational culture and processes
  • Implemented HR policies and procedures, staying abreast of industry regulations and compliance requirements
  • Conducted employee training programs on various HR-related topics, fostering professional development and compliance awareness
  • Managed employee relations, resolving conflicts, and promoting a positive work environment
  • Collaborated with management to design and implement performance management systems
  • Facilitated HR-related communication channels, addressing employee concerns and ensuring a transparent flow of information
  • Contributed to developing and maintaining a competitive compensation and benefits structure to attract and retain top talent
  • Stayed current on industry trends and best practices, providing strategic input on HR initiatives to align with the organization's goals

Education

Master of Management-Human Resource Management -

University of Windsor
04.2024

Bachelor of Business Administration (BBA) -

BRAC University
12.2018

Skills

  • Payment Collection
  • Issue Resolution
  • Time management abilities
  • Adaptability and Flexibility
  • In-person and Telephone Interviewing
  • Retention Strategies
  • Outplacement Services
  • Employee Recognition
  • Promotion Coordination
  • Human Resources Management Systems
  • Reception Area Maintenance
  • Scheduling appointments
  • Facilities Maintenance
  • Inventory and Stocking
  • Customer Needs Assessment
  • Professional Demeanor
  • Point of sale operation
  • Merchandise Orders and Exchanges
  • Payment Processing
  • Analytical Skills

Languages

English (fluent)
Native or Bilingual
German (average)
Elementary
Hindi (average)
Limited Working
Bengali (mother tongue)
Native or Bilingual

Profile Of Skills

  • Excelled in customer service responsibilities.
  • Proficient in MS Office, enhancing administrative tasks.
  • Accurate and efficient data entry skills.
  • Typing speed and accuracy.
  • Familiarity with data entry software and tools.
  • Demonstrated strong collaboration with cross-functional teams.
  • Exhibited exceptional verbal and written communication skills.
  • Streamlined operations to improve efficiency.
  • Contributed to a well-organized administrative environment with tasks based on urgency and impact.
  • Implemented time-management techniques to enhance efficiency.
  • Adapted quickly to changing priorities and high-paced environments.
  • Utilized effective communication for swift coordination.
  • Developed a streamlined workflow to handle rapid service demands.

References

Available upon request

Extracurricular Activities

Class Representative - University of Windsor Act as a prime official communication channel between the teacher and the rest of the class, for all monitoring formalities. Expecting to have a good rapport with all students and have a cordial relationship with them. Keeping a watch on the schedule for the entire semester and reporting/discussing with teachers for any modification required well in advance (preferably more than a month). Maintaining punctuality by all students for arriving in the classroom (none should be late by more than 10-15 minutes).

Timeline

E-commerce Associate

Walmart
09.2023

Sales representative

Kognitive Sales Solutions (under Canadian Tire Financial Service)
07.2023 - 09.2023

Human Resource Officer

Bkash Limited
03.2019 - 02.2022

Master of Management-Human Resource Management -

University of Windsor

Bachelor of Business Administration (BBA) -

BRAC University

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Anisha Tanny