Anisha Silwal
Toronto,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Mitacs
01.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Diploma - Computer System Technician- Networking
Centennial College of Applied Arts And Technology
Scarborough, ON05.2024
Skills
- Data Entry
- Data Collection
- Paperwork Processing
- Appointment Scheduling
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Mitacs
01.2023 - Current
Diploma - Computer System Technician- Networking
Centennial College of Applied Arts And Technology
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