Anisha Sharma

Skills: Leadership, team management, customer service, conflict resolution, operational oversight, scheduling, stock management.

Tools: In house handling tools such as timsight, handling various inventory and production sheets

• Supervise and manage staff to ensure smooth daily operations
• Responsible for team training and team development and monitor their work
• Address customer complaints and drive sales to customers by prioritizing activities and delivering exceptional client experience
• Handle opening and closing duties, including cash reconciliation
• Recruit and lead great people with ensuring client satisfaction and creating a employee satisfaction environment
• Create and manage staff schedules to ensure optimal coverage
• Track inventory levels and reorder supplies as needed
• Assist in achieving sales targets through upselling and promotions

Skills: Leadership and Team Management, Customer Service, Financial Management, Sales Promotion and Marketing, Inventory Management

Tools: Clearview, MS Excel

• Supervised team members to ensure efficient operations during shifts
• Maintained high standards of customer service to enhance guest satisfaction
• Managed cash transactions and ensured accuracy in cash drawer balances
• Actively promoted sales items and upsold products to increase revenue
• Oversaw inventory ordering and conducted regular inventory audits (daily, weekly, monthly)
• Trained and developed team members, enhancing their skills and performance
• Handled administrative duties and back-of-house operations
• Managed restaurant opening and closing procedures
• Resolved various operational issues that arose during shifts

Skills: Customer Relationship Management, Team Leadership, Sales and Product Promotion, Inventory Control, Management

Tools: Shopify, square POS

• Addressed customer complaints and inquiries to ensure satisfaction
• Processed retail sales transactions at the point of sale
• Led and supervised a team of store employees to foster a cooperative work environment
• Promoted sales items and relevant products to maximize sales opportunities
• Managed order fulfillment processes, ensuring timely and accurate delivery of customer orders
• Oversaw inventory levels to maintain optimal stock

Skills: Marketing and Strategic Planning, Export Documentation and Compliance, Financial Management and LC Handling, Logistics Coordination

Tools: Oracle System, MS Excel, Custom Management Software

• Developed and implemented marketing strategies in accordance with local and international laws
• Managed the preparation and coordination of export documentation, ensuring compliance with international standards
• Reviewed and processed Letter of Credit documents, arranging payment and tracing LC transactions via the Oracle System
• Coordinated with logistics partners and C&F agents, overseeing customs formalities for efficient shipment processes
• Executed sales, refunds, exchanges, and other transactions, while managing stock transfers and shipment receipts
• Supervised the entire export process from cargo pickup to delivery, ensuring smooth operations and timely fulfillment
• Resolve any freight, delivery, and/or billing issues or complaints
• Work with Customer Support to plan and consolidate shipments utilizing the most cost-effective mode/service
• Assist with making of invoices and packing list for the shipments
• Assist all warehouses with shipping-related inquiries
• Freight quotes for both internal and external customers