Anisha James
Halifax,NS
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Certified Shift Manager
Mcdonalds
Halifax, NS
04.2020 - Current
- Supervised and trained staff on customer service protocols, cash handling policies, and safety procedures.
- Delegated tasks to team members to ensure optimal workflow during each shift.
- Assisted customers with inquiries regarding product availability or order status updates.
- Responded promptly to any emergency situations that arose during the shift.
Cashier
Lawtons
Halifax, NS
09.2021 - 01.2023
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
Shift Leader
Mcdonalds
Charlottetown, PE
06.2019 - 03.2020
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
Shift Manager
McDonald's
Brampton, ON
02.2017 - 05.2019
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Investigated customer complaints regarding merchandise quality or availability promptly.
Education
GED -
Humber College
Toronto, ON12-2018
GED -
Trios College
Brampton, ON12-2017
Bachelor of Science - Nursing Studies
Dalhousie University
Halifax, NSSkills
- Training and coaching
- Employee engagement
- Personal service experience
- Effective Leadership
- Safe Food Handling
- Customer service experience
- Training proficiency
- Policy Enforcement
- Team Management
- Workplace Safety
- Management experience
- Team Development
- Natural leadership skills
- Schedule oversight
- Staff Development
- Quality Assurance
Certification
- CPR certificate, Level 3
Timeline
Cashier
Lawtons
09.2021 - 01.2023
Certified Shift Manager
Mcdonalds
04.2020 - Current
Shift Leader
Mcdonalds
06.2019 - 03.2020
Shift Manager
McDonald's
02.2017 - 05.2019
GED -
Humber College
GED -
Trios College
Bachelor of Science - Nursing Studies
Dalhousie University
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