Anisha Gupta

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and maintained relationships with external vendors and suppliers.
• Analyzed and reported on key performance metrics to senior management.
• Developed and implemented strategies to maximize customer satisfaction.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
• Partnered with vendors and suppliers to effectively manage and budget.
• Assisted in recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

· Maintain all data into QuickBooks (invoices, bills, payments, prices, debtors/creditors)

· Follow with customers for due payments through regular calls and visits.

· Check all the invoices for any item returns or shortage in payments and adjust the accounts accordingly.

· Build strong relationship with current customers and convert enquiries into orders.

· Pursue new accounts through lead generation, cold calls and personal visits.

· Coordinate with warehouse and shipping company for timely delivery of orders.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

· Coordinated with different teams (sales, administration, dispatch, accounts) for completion of order, within scope and within budget.

· Planned and tracked order processing and fulfilment; ensured timely order placement, delivery schedule, material assembly and customer satisfaction.

· Ensured resource availability; workflow assignment; shifts scheduling.

· Prepared comprehensive project documentation-quotations, presentations, drawings, purchase orders, work schedule, invoices, completion certificates

· Documented and escalated all customer complaints; extracted status reports of claims; followed up for timely resolution

· Followed up with accounts division for status of debtors and creditors and expedition of collection of payments from customers.

· Maintained optimal stock levels for projects and display; managed excess and ageing stock.

• Coached team members in techniques necessary to complete job tasks.
• Worked different stations to provide optimal coverage and meet production goals.
• Trained new team members by relaying information on company procedures and safety requirements.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

· Worked with a team of 16 members to achieve team targets; reviewed their development, performance appraisal and career progression

· Handled workflow to meet service level agreements (SLAs) & assigned work as per their skills & expertise; addressed staffing needs.

· Worked on various projects- process & tool improvement ideas/kaizens/fraud trends/SOPs- with different teams across the globe (US/UK/DE).

· Resolved queries/issues with new tools & SOPs to ensure least impact on productivity.

· Reviewed team targets and project status with senior managers on weekly basis.

Investigation Specialist/ Trainer/ Auditor

· Trained newly hired batches on the process, mentored during ramp up and monitored their performance metrics

· Audited investigations of key accounts/ escalations which involve high risk in terms of money & customer experience.

· Minimised risk associated with third party sellers by studying their profile; determined risk scores based on the products offered & performance.

· Ensured customer satisfaction of both buyers and sellers by working on complaints/claims.