Anish Sircar
Toronto
Summary
Results-focused professional with 5 years of experience in retail operations, customer service, and business analytics. Drove revenue growth and optimized operations through data-driven strategies. Achieved a 15% increase in sales by enhancing business performance and streamlining processes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Robin Donuts
Hawke's Bay
04.2025 - 05.2026
- Led daily operations ($40k-80k/month revenue), improving operational efficiency and contributing to a 15% increase in overall sales for the fiscal year.
- Increased average transaction value by 30% through merchandising, improving product quality and upselling strategies.
- Managed team of 8 employees, optimized scheduling to achieve 2% reduction in labor costs.
- Reduced average customer wait time from 12 minutes to 6 minutes through staff training, re-designing the kitchen layout to make it more efficient and assigning dedicated tasks for each staff during peak hours based on their strengths.
- Oversaw financial aspects of store operations, including budget planning, expense tracking, and record-keeping to ensure fiscal responsibility.
Store Associate
UNIQLO
Toronto
05.2023 - 03.2025
- Processed 100+ daily transactions including returns and exchanges, reducing discrepancies and wait time as a Money Manager for the store.
- Delivered exceptional customer service, improving overall shopping experience and customer satisfaction.
- Supported visual merchandising and inventory organization to enhance in-store Experience.
- Led and managed the accessory division for the store including the layout and sales performance for the division.
Account Manager
Zomato
Kolkata
10.2018 - 06.2021
- Increased monthly business revenue from $50,000 to $100,000 (100% growth) within 6 months by implementing data-driven pricing, promotional and operational strategies.
- Managed a portfolio of 150+ restaurant partners, delivering performance analysis and strategic recommendations to drive growth on the platform.
- Advised restaurant owners on menu pricing, combo creation, and late-night operations, enhancing visibility and increasing revenue for newly onboarded partners.
- Collaborated directly with restaurant owners through regular consultations to improve Average Order Value (AOV), operational efficiency and customer experience.
- Improved cart-to-order conversion rate from less than 10% to 15-18% by enhancing menu descriptions, optimizing pricing, introducing targeted discounts and ensuring high-quality food images.
- Created and presented performance reports and dashboards tracking key metrics like AOV, order volume, and prep time to facilitate data-driven decision-making.
- Facilitated participation in promotional campaigns and discount strategies during low-demand periods, boosting order volume and driving customer acquisition.
- Reduced average Kitchen Preparation Time (KPT) from 18-20 minutes to 15 minutes by optimizing workflows and recommending dedicated staff for high online-order volumes.
Education
Post-Graduate Diploma - Data Analytics For Business Decision Making
George Brown College
TorontoPost-Graduate Diploma - Financial Planning
George Brown College
TorontoBBA - Accounting And Finance
Jain University
Bangalore, IndiaSkills
- Inventory Management
- Inventory management
- Retail Sales Techniques
- Budget planning
- Team leadership
- Customer service
Certification
- Smart Serve
- CannSell
Timeline
Store Manager
Robin Donuts
04.2025 - 05.2026
Store Associate
UNIQLO
05.2023 - 03.2025
Account Manager
Zomato
10.2018 - 06.2021
Post-Graduate Diploma - Data Analytics For Business Decision Making
George Brown College
Post-Graduate Diploma - Financial Planning
George Brown College
BBA - Accounting And Finance
Jain University