Anish Sareen
Winnipeg,MB
Summary
Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
Work History
Client Calls Management and Admin Support
Make My Shake ( Cafe)
12.2019 - 01.2024
- Skilled at working independently and collaboratively in team environment.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Store Manager and Client Service Specialist
Romana Pizzeria
08.2020 - 01.2021
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Fostered customer-centric culture within team by consistently reinforcing th importance of empathy, understanding, and patience in all interactions with clients.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Call Center
03.2018 - 12.2019
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Boosted customer service satisfaction ratings through consistent quality control.
- Responded proactively and positively to rapid change.
Education
Paralegal Information Technology - Law Studies
CDI College
Montreal, QC05.2022
High School Diploma -
The Millennium School, India
India05.2019
Skills
- Microsoft Word, Excel, Outlook, PowerPoint
- Technical Support
- Accountable
- Quick Learner
- Problem-solving skills
- 40 WPM
- Active Listening
Highlighted Attributes Skills
- Proficient in quickly identifying errors through strong analytical skills
- Excellent written and verbal communication abilities
- Effective in both independent work and collaborative team environments
- Reliable team member with a commitment to good attendance
- Meticulous attention to detail
- A rapid learner with a positive outlook
- Motivated, and equipped with stress management skills
- Strong work ethic
- Customer service excellence
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Store Manager and Client Service Specialist
Romana Pizzeria
08.2020 - 01.2021
Client Calls Management and Admin Support
Make My Shake ( Cafe)
12.2019 - 01.2024
Customer Service Representative
Call Center
03.2018 - 12.2019
Paralegal Information Technology - Law Studies
CDI College
High School Diploma -
The Millennium School, India
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