Anish Gaba
Brantford,ON
Summary
I possess a combination of professional experience as a store clerk, cashier, and in customer service across various companies, along with a proficiency in computer skills encompassing Microsoft Word, Excel, Outlook, and PowerPoint. This skill set, coupled with my friendly and interactive nature, positions me as a dedicated individual who can significantly contribute to a company's growth. My commitment to personal growth and the drive to achieve life goals underscore my determination to excel and make a positive impact.
Overview
6
6
years of professional experience
Work History
Clerk
The Collective
09.2021 - 02.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Increased sales by 10%.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
Cashier
Big Bazaar
09.2019 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Managed over 50 customer calls per day.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Swiggy
01.2017 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Diploma - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Brantford05.2025
Bachelor of Commerce - Accounting
SETH G.L BIHANI SD PG COLLEGE
Rajasthan08.2022
Skills
Computer Skills
Microsoft Excel
Microsoft Word
Microsoft Powerpoint
Communication
Excellent leadership skills and multitasking
Time management and task prioritization
Data Entry
Cash Register Operation
Storage Organization
Additional Information
MONDAY - 5PM TO OVERNIGHT
TUESDAY - 12PM TO OVERNIGHT
WEDNESDAY - 12PM TO OVERNIGHT
THURSDAY - MORNING TO 1PM
FRIDAY - 4PM TO OVERNIGHT
SATURDAY - FULLTIME
SUNDAY - FULLTIME
Timeline
Clerk
The Collective
09.2021 - 02.2023
Cashier
Big Bazaar
09.2019 - 08.2021
Customer Service Representative
Swiggy
01.2017 - 07.2019
Diploma - Global Business Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Commerce - Accounting
SETH G.L BIHANI SD PG COLLEGE
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