A'NISE TORRES

• Managed tenant relations, addressing concerns and fostering positive community engagement.
• Developed and implemented effective leasing strategies to minimize vacancy rates.
• Conducted regular property inspections to ensure compliance with safety regulations and standards.
• Led budget planning initiatives, optimizing operational expenses while enhancing service quality.
• Analyzed market trends to inform pricing strategies, maximizing rental income potential across properties.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Operations reports.

•Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure the Client objectives and expectations are being met.
• Oversees BMR program.
• Performs underwriting to determine eligibility for program.
• Works directly with the City of San Leandro to keep records accurate,
detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Manages daily and weekly marketing and leasing plans.
• Develop and manage the site team members; including participating in the hiring, training and evaluation of employees.
• Ensures all open positions are filled in a timely manner.
• Ensures all employees maintain compliance with various department requirements.
• Train's site professionals on regulatory requirements, company policies, and office procedures.
• Establishes strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Monitor's performance of individual leasing agents and coaches on
successful strategies.
• Maintains occupancy levels as established by owner/budget expectations.
• Oversee and exhibit professional leasing techniques.

• Oversees Affordable Program.
• Performs underwriting to determine eligibility for program.
• Works directly with the City of Emeryville to keep records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Assist with monitoring HUD, State agency and local program updates.
• Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
• Provided expert guidance to colleagues on matters related to regulatory compliance, solidifying company-wide understanding of requirements.
• Conducted thorough risk assessments to identify potential areas of non-compliance and recommended corrective actions.
• Conducted comprehensive audits to assess compliance with internal policies and external regulations.

• Collaborated with City Operations to evaluate independent vendor performance and provide support for the teams.
• Prepared and presented presentations to operations management and city general manager on quality metrics by communicating business detractors or production deficiencies, and came up with solutions to improve department.
• Worked in coordination with the US head of QA Manager to produce a variety of reports on city performance and compliance.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
• Completed deviation forms and records findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
• Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.
• Participated in weekly meetings for city update.
• Partnered with management to create, develop and implement quality initiatives, resulting in quality development.
• Served as information systems liaison with vendors, information services and end-users to make recommendations for optimization of systems.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Rent Collection.
• Accounts Payable.
• Managed on-site team including maintenance and leasing operations.
• Conducted regular property inspections and took appropriate actions to ensure that the physical aspects of the property, grounds, buildings and amenities met established standard.
• Operated the property within budget.
• Maintained delinquency.
• Prepared lease contracts.
• Regulated buyouts for long time residents to increase revenue.
• Investigated and resolved any tenant complaints.
• Maintained building systems by working with maintenance services and supervised repairs.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Communicated effectively with owners, residents, and on-site associates.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Maximized rental income while minimizing expenses through effective planning and control.

• Conducted inspections amongst properties throughout Bay Area for startup to make sure properties are up to standards.
• Reviewed, commented and followed-up on Quality Inspection reports.
• Audited multiple job functions and provided suggestions and feedback.
• Supported change by assisting in devising and implementing improved processes.
• Liaison with property owners and quality department.
• Advocate for and developed strong relationships with residents that promoted retention and brand loyalty.
• Point person for resident's most complex and escalated issues by communicating with the resident through the CRM and collaborating closely with vendors, Tier 1 agents, internal Zeus teams, and partner property managers.
• Document all resident interactions thoroughly in our CRM and proprietary property management software.
• Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
• Created and achieved product quality objectives and met product specifications.
• Fixed identified issues to increase productivity and boost workflows.

• Managed seven properties in the portfolio, ensures clear staff communications to optimize staff performance.
• Participated actively with advertising and leasing initiatives to maximize occupancy.
• Rent Collection.
• Prepared lease contracts.
• Routinely inspected properties to ensure safety, proper maintenance, and timely repairs.
• Assisted Portfolio manager to manage a portfolio of single-family residential homes in accordance with company objectives and metrics.
• Assisted Portfolio manager in maintaining occupancy levels, ensuring positive resident relations, and complying with all reporting requirements.
• Worked with vendors/contractors.

• Completed all leasing paperwork, compiled, and processed applications for approval.
• Explained lease and all appropriate addenda to new resident.
• Walked apartments and reported all necessary improvements.
• Assisted with resident relations, coordinated resident events, keys in all fees, deposits and new lease information.
• Showed apartments to prospective leases, accepted and completed notice to vacate forms and accepted all rental payments.
• Showed available units to prospective residents, processed applications, and preparing initial lease agreements.
• Directed, scheduled, and supervised the daily activities of housekeeping personnel ensuring all units were ready for occupancy.
• Managed all aspects of office management and collection functions to include occupancy control.

• Administered banking and customer service support to both new and existing customers by aiding in bank programs.
• Sales, credit and loan analysis, check cashing, deposit processing, adjustments, customer disputes, wire transfers, and account closures.
• Established positive customer relationships and resolved all services professionally.
• Communicate client satisfaction trends and product usage to marketing, sales, and product development groups.
• Assist in training new customer sales representatives on the recently implemented work order system.
• Consistently met or exceeded call monitoring expectations through accurate reporting and processing.