Open To Work
Anisah Arif
Oakville,Canada
Summary
Skilled pharmacy professional with a solid background and proven track record in accurate patient information documentation, medication preparation, customer care, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
14
14
years of professional experience
Work History
Pharmacy Technician
Innomar Strategies Amerisource Bergen
11.2022 - Current
- Dispensed medications accurately, ensuring compliance with legal and regulatory standards.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
- Educated patients on proper medication usage and potential side effects, enhancing safety.
- Collaborated with healthcare professionals to optimize patient care and medication therapy management.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Developed strong relationships with customers, providing exceptional service and support during consultations.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients' behalf.
- Promoted patient confidentiality by adhering to PIPEDA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Shoppers Drug Mart
03.2017 - 06.2021
- Consistently processed prescriptions and dispensed medications in an accurate and timely manner, while professionally and kindly dealing with a variety of customer personalities
- Aiding customers financially with different company programs to help cover and lower cost of medication
- Prepare and process billings, claims, disbursements and related documents
- Swift learning and extensive product knowledge
- Screening phone calls for the Pharmacist(s)/manager and only escalating when absolutely necessary
- Ensure a timely and accurate response to customer inquiries on billing issues, quote requests, product availability, payment application discrepancies and other miscellaneous matters pertaining to their account
- Handle a significant amount of inbound and outbound calls daily with patients, doctors, and third parties
- Ordering, receiving, pricing, stocking drugs and other products through inventory control systems as per company protocol
- Provide professional training to new pharmacy staff on procedures and software systems, including shadowing and call monitoring
- Thorough assessment and execution of aid catered to individual patients’ needs
- Work effectively both independently and alongside a team/colleagues
- Always learning and quickly adapting accordingly
- Promoted patient confidentiality by adhering to PIPEDA regulations when handling personal information during transactions
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Pharmacy Technician
Shoppers Drug Mart
02.2012 - 04.2017
Education
High School Diploma -
White Oaks Secondary School
06.2013
Skills
- Microsoft Office Programs;
- Excellent written and oral communication, customer service, leadership, and interpersonal skills;
- Strong ability to multi-task and maintain accuracy;
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Strong business and financial acumen;
- Excellent organizational skills with attention to detail;
- Strong analytical, and mathematical skills;
- Easily compute rate, ratio, and percent;
- Excellent problem-solving skills with the ability to resolve issues effectively and efficiently;
- Excellent time management;
- Easy and quick adaptability;
- Punctual,dependable, and hard working;
- HEALTHWATCH software; KROLL Software; DELTA software
LANGUAGES
English
Urdu
Timeline
Pharmacy Technician
Innomar Strategies Amerisource Bergen
11.2022 - Current
Pharmacy Technician
Shoppers Drug Mart
03.2017 - 06.2021
Pharmacy Technician
Shoppers Drug Mart
02.2012 - 04.2017
High School Diploma -
White Oaks Secondary School
AWARDS
Shoppers Drug Mart University Platinum Award for perfect score course completion, Technology Award (Computers and Communication Technology, Engineering, Technical Trades), Honors Student