Summary

Overview

Work History

Education

Skills

Volunteer Experience

REFERENCES

Timeline

Mohammad Bzei

Summary

Analytical and solutions-driven professional with experience in customer operations, banking, logistics, and high-volume process environments. Adapt at translating customer and business needs into actionable insights, improving workflows, and supporting cross-functional teams. Skilled in data accuracy, process optimization, and stakeholder communication. Seeking roles in Business Analysis, Product Management, Project Coordination, or Business Intelligence where strong problem-solving, operational awareness, and customer-centric thinking support organizational goals

Overview

2027

years of professional experience

Work History

Operations & Fleet Coordination Associate

Avis-Budget

Mississauga, Canada

2023 - Current

Coordinated fleet availability and inventory movement based on operational demand, supporting resource planning and scheduling decisions.
Conducted readiness and quality checks, providing operational data used by management for fleet utilization and maintenance planning.
Maintained detailed tracking logs and status updates to support data-driven forecasting and optimize vehicle distribution.
Partnered with dispatch and location managers to streamline workflows and reduce delays in vehicle allocation during peak periods.
Improved lot organization and inventory accuracy, contributing to better operational oversight and customer service outcomes.

Head Teller (Operations & Customer Insights)

CIBC

Mississauga, Canada

2021 - Current

Analyzed daily cash-flow, transaction patterns, and operational discrepancies to improve reporting accuracy and branch efficiency.
Identified bottlenecks in customer service workflows and recommended process enhancements that reduced wait times during peak hours.
Partnered with cross-functional teams (risk, operations, customer solutions) to resolve complex cases and improve overall service delivery.
Leveraged frontline customer insights to inform branch performance initiatives, product recommendations, and service improvements.
Documented operational issues, escalations, and resolutions to support continuous improvement efforts and compliance requirements.
Provided mentorship and training to team members on updated procedures, contributing to improved accuracy and customer satisfaction.
Coordinated with branch leadership and back-office teams to streamline problem resolution, ensuring timely completion of high-impact tasks.

Team Lead, Operations

McDonalds

Toronto, Canada

2016 - 2022

Supervised daily shift operations, allocating tasks and managing resources to meet service-level targets during high-volume periods.
Implemented workflow improvements that enhanced processing speed, reduced errors, and increased operational consistency.
Tracked team performance metrics (order accuracy, prep times, customer satisfaction) to identify improvement opportunities.
Led training and onboarding programs for new employees, improving operational readiness and reducing training time.
Collaborated with cross-functional teams (kitchen, front-of-house, management) to ensure seamless service delivery and issue resolution.
Enforced compliance with safety, sanitation, and quality standards, mitigating operational risks and maintaining brand requirements.

Education

York University -

Bachelors Of Arts Business & Society

Toronto, ON

Skills

Business & Data Analysis:
Requirements Gathering & Documentation, KPI Tracking, Operational Reporting, Data Accuracy & Reconciliation, Analytical Problem-Solving

Process & Operations Optimization:
Process Improvement, Workflow Optimization, Efficiency Enhancement, Task Prioritization, Time Management

Communication & Stakeholder Engagement:
Customer Communication, Conflict Resolution & De-escalation, Cross-Functional Collaboration, Stakeholder Alignment, Culturally Sensitive Client Service, Bilingual: English & Arabic

Technical Proficiency:
MS Office Suite (Word, Excel, PowerPoint), POS & Banking Systems, Digital Tools

Administrative & Project Support:
Administrative Support, Records Management, Feature/Requirements Documentation, Risk & Issue Identification, Ability to Work Independently & Collaboratively

Volunteer Experience

Boys and Girls Club, Toronto, ON

Youth Group Leader | 2017 – 2018

Led structured youth programming, contributing to curriculum design focused on social development.
Facilitated group activities and conflict-resolution sessions that built communication and teamwork skills.
Provided tailored academic support and monitored progress to improve youth engagement outcomes

Mega City Management & Accounting, Toronto, ON,

Office Associate (Co-op) | 2018 – 2019

Supported office operations through organized recordkeeping and documentation.
Assisted with community program planning and stakeholder communication.
Contributed to event logistics, scheduling, and program delivery activities.
Engaged residents through environmental and educational workshops, improving program participation

Community Engagement & Outreach Experience,Toronto, ON,

Youth Support Leader | 2020– 2022

Supported community-based initiatives focused on assisting low-income and underserved families
Helped connect residents with social services, educational resources, and financial support programs
Contributed to youth engagement and advocacy efforts in partnership with local schools
Collaborated with the community group Policing-Free Schools to promote safe, inclusive, and supportive school environments
Promoted culturally sensitive and respectful service delivery within diverse communities
Assisted in strengthening trust and communication between families, schools, and community stakeholders