Anisa Mugtaar
Edmonton,Canada
Summary
Motivated and detail-oriented Medical Office Assistant student currently completing a diploma at MCG College. Experienced small business owner with strong customer service, scheduling, communication, and organizational skills. Holds a Bachelor of Arts in Political Science with a minor in Criminal Justice and is passionate about providing efficient administrative support in healthcare environments.
Overview
14
14
years of professional experience
Work History
Owner
Desserts By Liyaah
01.2020 - Current
- Generally supported employees across the organization
- Manage daily business operations and client communications.
- Schedule consultations, pickups, and deliveries.
- Process invoices and payments accurately.
- Maintain organized customer records and order information.
- Resolve customer concerns professionally.
- Coordinate inventory and supply purchases.
- Deliver exceptional customer service while managing multiple deadlines.
Admin Internship
Action For Development And Research
01.2019 - Current
- Managed Records, Data Entry, and Analysis of research files
- Collected notes during meetings, typed documents, drafts, and created reports.
- Organized and categorized files
- Generally supported employees across the organization
Sales Associate
Forever 21
01.2016 - 01.2019
- Provided friendly and professional customer service to ensure a positive shopping experience.
- Assisted customers with product selection, fitting rooms, and answering questions about merchandise.
- Operated the cash register and processed cash, debit, credit, and return transactions accurately.
- Restocked merchandise, maintained organized displays, and ensured the sales floor remained clean and visually appealing.
- Worked collaboratively with team members to meet daily sales goals and support store operations.
- Assisted with opening and closing duties, including inventory organization and loss prevention procedures.
Cashier
Tim Hortons
01.2015 - 01.2016
- Reliable team member, coordinated smoothly with others to achieve customer satisfaction
- Took customer orders and completed them in a timely manner
- Prepared and baked food items as instructed
- Covered multiple positions within establishment when needed
Store Clerk
7-Eleven
01.2013 - 01.2015
- Served customers with a smile with operating the register and bagging products
- Labeled and restocked shelves for customers
- Cleaned counters, floors, and shelves following store protocols
- Received and processed customer payments
Education
Diploma - Medical Office Assistant/ Unit Clerk
MCG COLLEGE
Calgary07-2026
Bachelors Degree - Political science, Criminal Justice
United States International University
Nairobi01-2023
High School Diploma - undefined
M.E Lazerte
Edmonton01-2013
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- PowerPoint
- Google Workspace
- Cash Handling
- Customer Service
- Administrative Support
- Scheduling
- Filing
- Telephone Etiquette
- Small business operations
- Customer relations
Accomplishments
- Successfully managed and operated my own custom cake business, building strong client relationships through quality service and professionalism.
- Completed a Bachelor of Arts with a major in Political Science and a minor in Criminal Justice.
- Currently completing a Medical Office Assistant and Unit Clerk diploma while balancing coursework and business responsibilities.
- Recognized by clients for excellent customer service, attention to detail, and reliability.
LANGUAGES
English
Full Professional
Dutch
Native or Bilingual
Somali
Native or Bilingual
Swahili
Limited Working
Arabic
Elementary
Interests
- Healthcare and patient care
- Professional development and lifelong learning
- Baking and cake design
- Small business entrepreneurship
- Community involvement
- Event planning and creative design
Timeline
Owner
Desserts By Liyaah
01.2020 - Current
Admin Internship
Action For Development And Research
01.2019 - Current
Sales Associate
Forever 21
01.2016 - 01.2019
Cashier
Tim Hortons
01.2015 - 01.2016
Store Clerk
7-Eleven
01.2013 - 01.2015
High School Diploma - undefined
M.E Lazerte
Bachelors Degree - Political science, Criminal Justice
United States International University
Diploma - Medical Office Assistant/ Unit Clerk
MCG COLLEGE